Samsung A50 sim get undetected when making calls

[Riyah Jesmine]

Hi,I bought Samsung A50 recently.one month ago it fell on swimming pool.But I removed the water from the phone and its working.But the issue is when making phone calls sim get undetected.Even when making whats app calls sim get undetected and it shows insert sim prompt. If hands-fee is plugged in, this issue is not there. Using data and sending messages all works fine.Only when making calls without hands-free sim get undetected.I dont understand where is the issue.I tried factory reset and hard reset still the issue is there.

 

[mikedt]

The wet could have corroded and caused some damage to the logic board? In which case it's repair or replacement required.

 

[ocnbrze]

Hi,I bought Samsung A50 recently.one month ago it fell on swimming pool.But I removed the water from the phone and its working.But the issue is when making phone calls sim get undetected.Even when making whats app calls sim get undetected and it shows insert sim prompt. If hands-fee is plugged in, this issue is not there. Using data and sending messages all works fine.Only when making calls without hands-free sim get undetected.I dont understand where is the issue.I tried factory reset and hard reset still the issue is there.

any kind of troubleshooting on phones, you look to answer two main questions. is it a hardware or software issue. if you do a factory reset and nothing happens then that answers the software question which can only mean that it is a hardware issue. looks like it will need to be fixed on the inside of the phione.