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system ui not responding

can anyone help. i have a hot pepper ponlano vle5 freezing up stating the system UI not responding. already did a factory wipe and that same error and the freezing up came right back once it finished the reformat. cant seem to find anything to fix. any assistance would be great.
 
If this phone is new, it is under warranty.
I think it is warrantied for at least 90 days, maybe a year.

If not under warranty, then either replace it with a system compatible device (so that you can keep your network and plan) from Wal-Mart or the like for about $40.

If you have a blank SD card, you can install it and reformat it as internal memory.
A high speed card is recommended.

This will greatly expand the capacity of this device, but the card will not be compatible with other devices.

I have a VLE5 and I have had the same issue, but it turned out to be apps that I had installed.

I guess in your case that is ruled out due to the factory reset?

Anyway, although it is limited, I have had good luck with mine.
 
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