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5th phone is in the mail...

firebuff20

firebuff20

Newbie
Well on november 30th Verizon sent me a droid 2 to replace my droid eris. It is a great phone, until both keyboards started malfunctioning. Verizon said its a software issue. I said ok and they sent me out a certified like new replacement. When I opened the box and took the phone out I noticed there was a chip in the phone next to the headphone jack. Called Verizon and im onto phone #3. That phone the slideout keyboard wouldn't slide back in! Called Verizon and onto phone #4. Just received that phone today (friday). The phone feels extremely loose, it wont lock into either the open or closed position, and the slide slides crooked. I again called Verizon and of course they apologized for any inconvenience and they are sending me out #5.
Anyone else have problems like this other than the guy going on ten phones? Is this typical?
 
I am on my 6th replacement. I originally had a D1, got a replacement for that, ended up being a D2, and have had multiple replacements since. Im a month away from my early upgrade and verizon allowed me to get a DX if I wanted. I had to pay for the 2 year agreement price, but I was planning on getting rid of my D2 anyhow. Most of the replacements had issues with the keyboard/slide mechanism as well. Just hang in there. I think the QC on "certified like new replacement" phones, is terrible.
 
I had a similar problem. I had the Eris, and I had some issues where it lagged so bad that I would miss phone calls, so I took it in to the store. I got a refurbished Eris, but it started restarting randomly all the time, so two days later I went back to the store. They gave me another, and I get home to find out the speaker was blown out, so I went back again, and they gave me another. That one had a trackball that scrolled left all the time and made it unusable, so I finally called in ad they let me use my upgrade early, so I got the D2. That one arrived with dead pixels, so I went to the store and they swapped me for another new D2 it's been happily ever after ever since. Going from the Eris to the D2 is like going from a motor scooter to a Harley.

My experience made me doubt how much work goes into refurbishing Erises...
 
Update on 5th phone, all looks good except I can't plug it in, the metal seems to be damaged inside the phone. Oh my god im done.
 
I know what you are going through. on my 11th phone I had to take it to verizon to get a problem fixed and i had 3 separate people working on it and they were still stumped for half an hour. they were also constantly apologizing because its a stupid thing that just should not happen.


but verizons replacement phones are not very good quality.

trust me i feel your pain

and seriously, what phone could they upgrade us 2 if we go through like 4 droid 2 phones. we already have the most recent droid.
 
I've seen people get cancelled for too many calls, or complaints about problems. Be careful. That's not saying it's your fault or right that they could do that, but I have seen someone post the scanned letter on a forum somewhere. (don't ask me to verify it, I can't, I just remember seeing it somewhere)

Verizon still seems to be one of the better carriers. Not their fault per say. More of an Android issue. Honestly, maybe look into an iPhone in January/February 11 (or whenever it comes to Verizon)
 
I went through 5 droid x's and they finally gave me a droid 2. No surprise to see that my droid 2 is also having the same random shutdowns my x was. So after all this they are making it out to be user error. Never had any of these problems on any of my other android devices. Just this blur garbage that motorola is currently putting out.
 
I went through 5 Droid 1's before they sent me a Droid 2. This replacement seems to work perfectly, so I'm holding on to hope that nothing goes wrong.
 
FLORIDA_STATE_UNIVERSITY said:
I've seen people get cancelled for too many calls, or complaints about problems. Be careful. That's not saying it's your fault or right that they could do that, but I have seen someone post the scanned letter on a forum somewhere. (don't ask me to verify it, I can't, I just remember seeing it somewhere)

Verizon still seems to be one of the better carriers. Not their fault per say. More of an Android issue. Honestly, maybe look into an iPhone in January/February 11 (or whenever it comes to Verizon)
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This guy going through 10 phones.. I am sorry, but that IS Verizon's fault. They should have at some point escalated this, after seeing that the user is on phone #11, and bitten the bullet and given him a new phone. This is absolutely a situation that requires the company (Verizon) in this case to think outside of the box, and just replace it with a new phone. In the end it reflects bad on Verizon, even if it is Motorola's problem. and to be honest, I do not think that it IS Motorola's problem. Verizon is the one that is refurbishing these phones, and giving them the proverbial stamp of approval for re-sale.

Now you have a user that is going to switch carriers, where after lets say, phone #5, if someone stepped in, and just gave him a new phone, he would have been impressed and stayed with the carrier. To me it's a no brainer, and a win/win.
 
I agree that verizon should just give a new phone to people with this much trouble. I was given an early upgrade and I have still not gotten a phone that works. The verizon rep I talked to recommended that I buy another new droid x or 2 with my upgrade.
 
moondrius said:
I agree that verizon should just give a new phone to people with this much trouble. I was given an early upgrade and I have still not gotten a phone that works. The verizon rep I talked to recommended that I buy another new droid x or 2 with my upgrade.
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After they were going to send me another refurb I asked if If I had any other options because I'd had so many problems with refurbs. They offered to early upgrade me, and I told the rep that I didn't have another $200 dollars to spend on a phone. So they sent me a Droid 2 refurb as a replacement for my D1. I think that sometimes you get lucky and get a rep that actually cares about customer service and is willing to help you out. I think she could probably tell by my tone that I was frustrated (especially after being on the phone for 20 minutes before even being transfered to the actual tech department), but I was respectful and considerate the entire time. I don't have problems receiving a refurb warranty replacement but I expect them to work.
 
I feel the same way about refurbs but they need to work. I got a refurb droid 1 earlier this year that had a 1/2 inch chunk taken out of the slider. I understand that you might get a scratch or something on a refurb but that was insane. Since then I have gotten several droid x and a droid 2 that did not last very long. I explained to the rep that I might as well go to sprint because not getting some of your calls is better then your phone randomly shutting off without you knowing it.
 
loomer said:
This guy going through 10 phones.. I am sorry, but that IS Verizon's fault. They should have at some point escalated this, after seeing that the user is on phone #11, and bitten the bullet and given him a new phone. This is absolutely a situation that requires the company (Verizon) in this case to think outside of the box, and just replace it with a new phone. In the end it reflects bad on Verizon, even if it is Motorola's problem. and to be honest, I do not think that it IS Motorola's problem. Verizon is the one that is refurbishing these phones, and giving them the proverbial stamp of approval for re-sale.

Now you have a user that is going to switch carriers, where after lets say, phone #5, if someone stepped in, and just gave him a new phone, he would have been impressed and stayed with the carrier. To me it's a no brainer, and a win/win.
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I won't speculate your experience in customer service industries, but surely, if you have spent any time in it, you've run into that customer where nothing is ever good enough.

I'm sure verizon is no different. That they notice, everytime a new phone comes out, an increase in problems come in, all hoping for a the latest and greatest as a replacement for a poorly taken care of device.

All the times that a person had a replacement for 2 days before they are back complaining for a new one could simply be the customer got a refurb of the old phone, was upset that someone else they new got a NEW, most recent device, and so they abuse the refurb enough to take it back and say "look at this, the slider is loose."

I'm not saying this guy did that, but Verizon simply plays it safe. If they just gave out new phones everytime someone said that their phone just all of a sudden quit working, they'd go broke, because people in general, will just break a D1 to try and get a D2 when it came out.

So, if I were this guy, I'd be careful before I kept taking it back, lest he get cancelled for LOOKING LIKE he's trying to work the system. Not saying he is, but it could look like it.

I have a minor issue about one text message not clearing. I have tried everything, deleted handcent, reinstalled. Deleted the thread, deleted the contact, reinstalled.... still, 1 unread message, and when I try to delete it, it forcecloses. Just one message. But I refuse to take it back to Verizon for them to try and hard wipe my device (leaving me to reinstall and resetup everything) and then admit, something's wrong, here's a refurb phone. I understand that, just like cars, stuff breaks down and I can't demand Nissan replace my xterra each time something minor occurs.
 
FLORIDA_STATE_UNIVERSITY said:
I won't speculate your experience in customer service industries, but surely, if you have spent any time in it, you've run into that customer where nothing is ever good enough.

I'm sure verizon is no different. That they notice, everytime a new phone comes out, an increase in problems come in, all hoping for a the latest and greatest as a replacement for a poorly taken care of device.

All the times that a person had a replacement for 2 days before they are back complaining for a new one could simply be the customer got a refurb of the old phone, was upset that someone else they new got a NEW, most recent device, and so they abuse the refurb enough to take it back and say "look at this, the slider is loose."

I'm not saying this guy did that, but Verizon simply plays it safe. If they just gave out new phones everytime someone said that their phone just all of a sudden quit working, they'd go broke, because people in general, will just break a D1 to try and get a D2 when it came out.

So, if I were this guy, I'd be careful before I kept taking it back, lest he get cancelled for LOOKING LIKE he's trying to work the system. Not saying he is, but it could look like it.

I have a minor issue about one text message not clearing. I have tried everything, deleted handcent, reinstalled. Deleted the thread, deleted the contact, reinstalled.... still, 1 unread message, and when I try to delete it, it forcecloses. Just one message. But I refuse to take it back to Verizon for them to try and hard wipe my device (leaving me to reinstall and resetup everything) and then admit, something's wrong, here's a refurb phone. I understand that, just like cars, stuff breaks down and I can't demand Nissan replace my xterra each time something minor occurs.
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We are talking here about a guy that is on his 11th phone. I am not suggesting that Verizon go and issue a new phone every time someone sneezes.

Besides, I would be surprised if the 11 exchanges of phones has not already eclipsed the amount of money it would have cost Verizon to just replace the damn thing already. Not to mention the amount that it will cost them to lose a customer to a competitor.
 
which is a reason why Verizon may possibly cancel him. From a business standpoint, it's hard to tell the difference between this poor joe and someone trying to work the system for the latest and greatest everytime a new phone is released.

To Verizon, it could look like this guy gets a refurbed D1 for the D1 he turned in, and was pissed that he didn't get a new D2 (like I happened to) so he makes his slider malfunction enough within 2 days that he can try again to get that D2, under warranty.
 
hahaha I fell as Mr. #11 that I should say something.

Am I bugged about being on phone #11. Yes, but not too much. I actually think its funny.

Would I want to switch carriers? no. I like big red. I like their phones.

My D2 is behaving wonderfully. it has not been dropped and it looks amazing still, and it works well. there is minor slowdown but nothing I cant deal with.

I can still make calls, receive calls, take pictures, surf the web, take video, working GPS, and play some games. in my mind these are basic things for a smart phone in 2010.

when I went to verizon with my most recent problem(the phone wouldn't let me call my sister) I had them stumped for like 30 minutes but I was not asking for a new phone or anything, I just wanted to call my sister and wish her happy holidays.

I understand verizons policy on not giving out new cell phones, and I agree with it. I do not agree with the craptastic refurbs that they send out. that should improve.
 
FLORIDA_STATE_UNIVERSITY said:
which is a reason why Verizon may possibly cancel him. From a business standpoint, it's hard to tell the difference between this poor joe and someone trying to work the system for the latest and greatest everytime a new phone is released.

To Verizon, it could look like this guy gets a refurbed D1 for the D1 he turned in, and was pissed that he didn't get a new D2 (like I happened to) so he makes his slider malfunction enough within 2 days that he can try again to get that D2, under warranty.
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Unfortunately (or fortunately, depending on your viewpoint) the D1 refurbs had enough slider problems of their own. I'd like to see the process these phones go through for quality inspection. Admittingly I'm a picky/OCD type person, but I don't see how anyone would have put up with the refurbs Verizon sent me.
 
I went through 3 faulty D1s in 90 days, so they switched me to the D2.
VZW rep said that's their policy, 3 within 90 days and they "can" switch you to an alternate model.
Maybe you should explore this
 
DERIS12 said:
when I went to verizon with my most recent problem(the phone wouldn't let me call my sister) I had them stumped for like 30 minutes but I was not asking for a new phone or anything, I just wanted to call my sister and wish her happy holidays.
Click to expand...

I found this to be quite humorous
 
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