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Help acer a500 red triangle

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Hello all,
Acer Iconia Tab A500 stuck on Acer logo. I spent almost whole day searching the Internet trying to find a solution. Nothing worked.
I can get to a lying android with exclamation mark with red triangle via hard reset
I understand I need to download files and somehow install them on the tablet
can some one please point me in the right direction in very plain English
I come across terms I am not familiar with so simple would be appreciated
many thanks
alan
 
What was the android version? Have you tried a update.zip?
What did you do prior to this happening?
 
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