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Help Activating Problems

daisy40

daisy40

Member
My Droid Maxx came in today. And I can't activate it! The SIM card is in, my old phone is off and I get this message after a few minutes. Any ideas? Otherwise I'll be driving into town tonight to have it looked at.

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Did you make sure the SIM isn't in upside down?
Did you call CS? I had two great convos with them when I bought my phone....they could possibly help you over the phone before hitting a store....
 
Snaz said:
Did you make sure the SIM isn't in upside down?
Did you call CS? I had two great convos with them when I bought my phone....they could possibly help you over the phone before hitting a store....
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I did make sure it is in the right way. I think I'll try customer service first.
 
I had this happen when I activated an DX2. I called VZW and they were able to straiten it out. The woman I was on the phone with said it was a Moto thing. It really only took five minutes. Just a hint, it is easier if you use another phone to stay on the line with VZW while they work on your Razr.
 
pupkact said:
I had this happen when I activated an DX2. I called VZW and they were able to straiten it out. The woman I was on the phone with said it was a Moto thing. It really only took five minutes. Just a hint, it is easier if you use another phone to stay on the line with VZW while they work on your Razr.
Click to expand...

Thanks! I wasn't really wanting to call, because I didn't think they could do much. I'm currently on hold with them (from my office landline) and listening to Jazz Fusion! Wish me luck!
 
After about 30 minutes on the phone (being on hold and trouble shooting) it is now working! I bought my phone via Best Buy Mobile, and what happened is that Best Buy never told Verizon that they sent me a new phone! So tech support had to manually input in the phone IMEI and SIM numbers into my account. Thanks for having me call support, it saved me a 25 mile trip (one way) into town!
 
daisy40 said:
It works now! Basically Best Buy forgot to tell Verizon I had a new phone.
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Ah, maybe thats the missing link. The one I got was from Amazon. Funny it was only the Moto as I got and HTC Rhyme at the same time and that worked fine.

Anyway, I'm glad your all set.
 
I had the same issue getting my DRM activated last night. I put in the SIM the wrong way first as the instructions was confusing. Then I saw the little drawing on the door and I put it in and it wouldnt recognize it. I did a couple of reboots. After tinkering with it for ten minutes it finally recognized the SIM and registered it and I was in business.
 
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