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Admission from HTC

A

alane

Newbie
After being locked in a tracked problem with HTC I eventually gets a mail today with full admission that despite the allged ability to synch with outlook from 2003 upwards...it wont synch with 64bit users.
the exact quote is:
In terms of the sync issue, as you are using Outlook 2010 64bit, the HTC desire HD is not compatable with a 64bit at this time, there may be updates for this in the future, but we are unable to advise on IF and WHEN.
Click to expand...

Sounds a bit like covering their arse when they say "unable to advise on IF and WHEN"
IF it doesn't, then I see a lot of business users picking Iphone or Blackberry over HTC.

With respect to the crap battery life the quote was:
As the Android system is so full of features, the battery life suffers, we are unable to help any further with this, as the standard usage is around 12 hours and if the phone battery lasts for this period, then there is not much we are able to do to improve this.
Click to expand...

So, any potential owners - remember that when you're reading the literature that says it will synch with outlook 2003 onwards and the battery life is up to 400+hours.

I'd say that going from 400+ to 12 hours is pretty big underestimation (3% actual of the estimated life)
 
When they say Outlook 2010, do they mean Outlook or Exchange (fairly sure they mean Exchange)? Anywho, seeing as Exchange 2010 is only available is 64 bit, that's pretty poor. I suppose Exchange user can still use a browser and login to webmail.
 
I've had issues with Outlook 2010 x64 on Windows 7 Ultimate x64 and always assumed it was because of this. Never had any issues with Outlook 2007 x86, mind
 
Alane, you need to look at the actual usage estimates not the quoted standby times. I suspect that running in stock guise and with no services running it would last for a similar time to that they quote - after all, they have to be able to prove their claims.

However, as we all know marketing claims often don't amount to much in the real world; be it claimed MPG on cars, energy bulbs not lasting for their guaranteed 10 years or in this case smartphones.

When I take on a phone like the Desire HD (having owned a myriad of phones) I never expect more than a day of moderate/heavy use. I guess I manage my expectations and therefore they're usually met.

As for Outlook, they do indeed mean Exchange. Outlook (the client) has absolutely nothing to do with the device. I suspect as Exchange 2010 is still the new kid on the block that support will inevitably be added, but I suspect the question is when.

That said is this a limitation of the hardware (lacking the right encryption) or the software (in which case Ginger will address it)?
 
It's a pretty major oversight bh. It's not like Exchnage 2010 is availbl;e in 32 bit or 64 bit. It is 64 bit only.

Anyway, I suppose the joy of Android is that some clever so and so will just add the capability to an update.
 
Though i should post here as well as the other thread I'm posting on to confirm my Desire HD has no problem connecting up to my Exchange 2010 server :-)

I'm sure when HTC said Outlook thats what they ment.

Some people use HTC Sync to sync there phones with there desktop email client for Contacts etc which I assume is what the OP is doing.
 
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