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Help Ads poping up on home screen fix.
- Thread starter Brian7k
- Start date
Dinobrat2000
Lurker
I have the same phone and issue, even a factory reset does nothing. Are you rooted possibly?
Install Adguard from the play store
Dinobrat2000
Lurker
I'll try your suggested app, and I'll tell you if it keeps happening.
Dinobrat2000
Lurker
Even before installing the app, I noticed an issue. This app only works with certain browsers apparently. It apparently does not work with Google chrome, the browser I use.
Wrong. I use chrome and it blocks all ads.
Dinobrat2000
Lurker
That still wouldn't work. I'm pretty sure those aren't browser ads.
I think I may be onto something, as I am having the same issue and I deleted the couple of apps I had downloaded to no avail.
Does the ad cover your screen when you go to answer a call or check a text? NOT in a browser?
You can't back out of the ad or pull up home, it just blocks access to everything until you X it out?
Often, the X's to close the ad still download some app or game?
There is no app listed that is obvious, no apps with obvious permissions, either.
But FINALLY I just found what is probably the culprit, by viewing Settings> Data Usage and there it was, ad_surface with almost 600mb of data this month and I don't browse or do much with my phone, mostly text and use for calls when I am out.
When I touch the app, the "APP SETTINGS" button is grayed out and useless.
I can also find it under Settings> Apps> Touch the 3 vertical dots> Show System and there it is. I am able to DISABLE it there.
I can't find it anywhere that I am able to delete it, so disable is all I can do now and I would like to know if anyone can tell me more about this and how to get rid of it for good (and where it came from!).
I am really shocked that searching for ad_surface yields no results.
I am including a couple of screenshots of the app.
Thanks for your help in advance.
Does the ad cover your screen when you go to answer a call or check a text? NOT in a browser?
You can't back out of the ad or pull up home, it just blocks access to everything until you X it out?
Often, the X's to close the ad still download some app or game?
There is no app listed that is obvious, no apps with obvious permissions, either.
But FINALLY I just found what is probably the culprit, by viewing Settings> Data Usage and there it was, ad_surface with almost 600mb of data this month and I don't browse or do much with my phone, mostly text and use for calls when I am out.
When I touch the app, the "APP SETTINGS" button is grayed out and useless.
I can also find it under Settings> Apps> Touch the 3 vertical dots> Show System and there it is. I am able to DISABLE it there.
I can't find it anywhere that I am able to delete it, so disable is all I can do now and I would like to know if anyone can tell me more about this and how to get rid of it for good (and where it came from!).
I am really shocked that searching for ad_surface yields no results.
I am including a couple of screenshots of the app.
Thanks for your help in advance.
Attachments
Dinobrat2000
Lurker
I found this too, before joining this website. It's been disabled, and the ads are still appearing... I know this is a long shot, but what if we were somehow able to remove the app instead of disabling it... Do you think that'd make a difference?
Dinobrat, that is what I am trying to figure out how to do. However, I did disable mine and I have not had a single ad since! I want it gone for good, but the option just is not there and I need a way to circumvent that.
Yep this is due to the generic gallery app..some gallery apps contain ads.....just go to settings, then apps, then find the gallery app, and disable it. ***That app comes with ads***....Then go to the play store and download a gallery app that does not contain adds....the play store will tell you if the new gallery app will have ads or not and just choose one that does not have ads...problem solved.....i dont know why they give us phones that come with these type of apps already installed--set up for failure--
Yep this is due to the generic gallery app..some gallery apps contain ads.....just go to settings, then apps, then find the gallery app, and disable it. ***That app comes with ads***....Then go to the play store and download a gallery app that does not contain adds....the play store will tell you if the new gallery app will have ads or not and just choose one that does not have ads...problem solved.....i dont know why they give us phones that come with these type of apps already installed--set up for failure--
That is not it......
Yep this is due to the generic gallery app..some gallery apps contain ads.....just go to settings, then apps, then find the gallery app, and disable it. ***That app comes with ads***....Then go to the play store and download a gallery app that does not contain adds....the play store will tell you if the new gallery app will have ads or not and just choose one that does not have ads...problem solved.....i dont know why they give us phones that come with these type of apps already installed--set up for failure--
The ads that covered the entire home screen has not come back after changing the gallery app...but I still have little ads that pop up randomly...I have just tried to disable the ad_surface app in my setting and I will see what happens.
The ads that covered the entire home screen has not come back after changing the gallery app...but I still have little ads that pop up randomly...I have just tried to disable the ad_surface app in my setting and I will see what happens.
The ads that covered the entire home screen has not come back after changing the gallery app...but I still have little ads that pop up randomly...I have just tried to disable the ad_surface app in my setting and I will see what happens.
Adrian694
Lurker
in the terminal i used the top command to try and identify the process that the ad was named and found this com.mplore.ads.popup i just disabled the gallery i i am still seing the process but its only a matter of time to really find out if it continues will let everyone know if it happens
Adrian694
Lurker
ok so i disabled the gallery i pretty much did every thing possible i do know the process name
4164 0 0% S 18 739948K 45076K fg u0_a55 com.android.inputmethod.latin
4301 1 0% S 8 711768K 19280K fg u0_a89 com.mplore.ads.popup
4369 3 0% S 19 744080K 55496K bg u0_a27 com.android.launcher3
4497 3 0% S 8 708436K 21140K fg u0_a79 com.android.smspush
6113 0 0% S 43 934552K 87440K bg u0_a12 com.google.android.gms
6919 1 0% S 12 714980K 29020K bg u0_a2 android.process.acore
4006 3 0% S 15 719884K 26432K bg u0_a12 com.google.process.gapps
7748 1 0% S 17 721132K 25316K bg u0_a34 com.android.calendar
so the second line is the process im investigating how i can maybe stop that process
4164 0 0% S 18 739948K 45076K fg u0_a55 com.android.inputmethod.latin
4301 1 0% S 8 711768K 19280K fg u0_a89 com.mplore.ads.popup
4369 3 0% S 19 744080K 55496K bg u0_a27 com.android.launcher3
4497 3 0% S 8 708436K 21140K fg u0_a79 com.android.smspush
6113 0 0% S 43 934552K 87440K bg u0_a12 com.google.android.gms
6919 1 0% S 12 714980K 29020K bg u0_a2 android.process.acore
4006 3 0% S 15 719884K 26432K bg u0_a12 com.google.process.gapps
7748 1 0% S 17 721132K 25316K bg u0_a34 com.android.calendar
so the second line is the process im investigating how i can maybe stop that process
I also have a UMX U673C. Ads and that greeninstall popping up seconds after first starting the phone straight out of the box. Factory reset twice and both popped up before I could even open google play.
Stubborn Trojan Killer found a package called com.fota.wirelessupdate through System.Fota.Apk. But the app gave me no advice how to remove it.
One time I turned off the data and a dialog box popped up instead of ads that saidhttp://smartsearch.mplore.com/banner.
Opened up app permissions. Ad_surface had a permission to draw over other apps. I have taken away that permission and disabled this "system" app.
A web search of ad_surface brought me here.
Thank you OnMyWord. I have disabled the Gallery today. I have not gotten an ad or a green install for the past hour. This is a record for my phone because they had been popping up every five ten minutes the data is left on before taking your advice. Thank you very much.
I will share my story on the other androidforum about the UMX U673C problem. Maybe the makers of UMX will find this forum and correct the Gallery issue.
Stubborn Trojan Killer found a package called com.fota.wirelessupdate through System.Fota.Apk. But the app gave me no advice how to remove it.
One time I turned off the data and a dialog box popped up instead of ads that saidhttp://smartsearch.mplore.com/banner.
Opened up app permissions. Ad_surface had a permission to draw over other apps. I have taken away that permission and disabled this "system" app.
A web search of ad_surface brought me here.
Thank you OnMyWord. I have disabled the Gallery today. I have not gotten an ad or a green install for the past hour. This is a record for my phone because they had been popping up every five ten minutes the data is left on before taking your advice. Thank you very much.
I will share my story on the other androidforum about the UMX U673C problem. Maybe the makers of UMX will find this forum and correct the Gallery issue.
have you tried to disable calendar? i had the same things happen and i tried turning off gallery and photos to no avail then someone suggested calender and i thought they were just full of themselves but it stopped it on my phone so maybe it can work for someone else. hope it helps someone out
Dinobrat2000
Lurker
Think I may have found something...I decided to run a MalwareBytes scan on this device, and I found 1 malware. The app is called "Wireless Update" This app doesn't show up on your apps screen. Only in the settings menu under "Apps". I'll run another scan, take a screenshot and show you all what I mean.
GopherPhil
Lurker
I do not use the OnlinePlus App. Use at your own discretion.