I have a remote user who stated they were getting error 67 pretty often on a Sprint CDMA Hero.
I need to state remote user, as he lives in the other side of the country and I have no physical access to his device.
Then they also stated that they were able to use the browser for a few minutes, then they would be automatically directed to a URL that would display a message of "You do not have a license key necessary to browse the Internet-click here"
Clicking on the link will display a Paypal payment screen.
I had the user run a virus scan, he had AVG antivirus pro. IT found an 'advertisement hi-jacker'
To this point the user claims he never attached the phone to his computer, so we thought he was through a download on the phone.
He had the virus program clear the hi jacaker and the error 67 messages stops and he reported no more re-directs, everything seemed fine.
However, a few days later he attached the phone to his computer and claims that caused damage to his operating system- essentially the SD card still had some sort of malware and/or virus on it that spread to his computer. I don't know what files he moved around from or to the SD card.
I just wanted to know if there was more information on this; I've tried searching but haven't found anything concrete. Thank you.
I need to state remote user, as he lives in the other side of the country and I have no physical access to his device.
Then they also stated that they were able to use the browser for a few minutes, then they would be automatically directed to a URL that would display a message of "You do not have a license key necessary to browse the Internet-click here"
Clicking on the link will display a Paypal payment screen.
I had the user run a virus scan, he had AVG antivirus pro. IT found an 'advertisement hi-jacker'
To this point the user claims he never attached the phone to his computer, so we thought he was through a download on the phone.
He had the virus program clear the hi jacaker and the error 67 messages stops and he reported no more re-directs, everything seemed fine.
However, a few days later he attached the phone to his computer and claims that caused damage to his operating system- essentially the SD card still had some sort of malware and/or virus on it that spread to his computer. I don't know what files he moved around from or to the SD card.
I just wanted to know if there was more information on this; I've tried searching but haven't found anything concrete. Thank you.