Help After hard resetting my phone I can’t go thru the Android initial settings.

[Corobori]

Hi,
On my wife’s phone, an HTC U11, I wanted to perform a hard reset. The process went thru fine but the initial Android settings fails. A message saying "Android Settings stopped" appears, closing or disabling the app didn’t help. I uploaded a video here: IMG_3921.MOV

Any idea ?

what phone do you have? when did this start happening? was this after an update? or just happened randomly?

Ooo

Whenever I try and access the Settings app it won't open and briefly flashes a message "Settings has stopped". I've tried to find away of deleting the data/cache for it as I've seen that has helped some people with the same issue, but all the apps I try and use to do so require access which is given via the settings.

I've tried the obvious in restarting my phone which did nothing, and I'm trying to avoid doing a hard reset.
Can anyone help?

Thanks.

How strange: the same happened to my wife’s phone. On the top of this the back camera stopped. I tried a hard reset but now I can’t complete the Android Settings process

 

[AugieTN]

Have you tried a second factory reset? or is that not possible? Phone is 6 years old?

 

[ocnbrze]

why did you do a hard reset in the first place? was there something wrong initially?

and yes as stated your wife's phone is 6years old. you will run into things like this more often. maybe its time to consider a new phone.

 

[frkmann]

Dr. Fone System Repair didn't work so I tried the factory reset and it's all good, settings are back!

 

[ocnbrze]

dr fone is a scam. i would never recommend it.

glad you got it working again.

 

[ocnbrze]

Ooo

How strange: the same happened to my wife’s phone. On the top of this the back camera stopped. I tried a hard reset but now I can’t complete the Android Settings process

what is Ooo? android setting process? can you explain more on what this is. and why can't complete it? error? bootloop? screen froze?

just remember the more details you give, the better we can help.