Hi there, I'm having a major problem trying to fix this and I'm tearing my hair out!
I did a hard reset of my Alcatel One Touch 983, but I can't get past the setup wizard when I switch it on. I get as far as trying to log into my google account when I get the following message:
The application Setup Wizard (Process
com.jrdcom.JrdSetupWizard) has stopped unexpectedly. Please try again.
There is no way I can skip the wizard, or get out of it - it just gives that message and when you press OK it goes right back to the start. I can't get into the menu or any other part of the phone to avoid this.
I've looked all over for a possible solution for this but no joy. I've tried to reinstall the firmware by using the one touch upgrade tool, but it says I already have the most recent version and won't do anything. I've downloaded a firmware, but there's no recovery menu function on the phone that I can use to install it.
I've also tried to get into recovery using cmd, but it says it cant detect the device. I've tried installing different drivers, but Windows says it already has drivers and also won't do anything.
I've also called Alcatel support, but the person I spoke to didn't seem to understand what I was saying and was pretty unhelpful - he said he'd immediately send me settings by email which should fix it - I'm still waiting on the email more than a day later.
Can any of you nice people help? I'm about to chuck the blasted thing through a window!
I did a hard reset of my Alcatel One Touch 983, but I can't get past the setup wizard when I switch it on. I get as far as trying to log into my google account when I get the following message:
The application Setup Wizard (Process
com.jrdcom.JrdSetupWizard) has stopped unexpectedly. Please try again.
There is no way I can skip the wizard, or get out of it - it just gives that message and when you press OK it goes right back to the start. I can't get into the menu or any other part of the phone to avoid this.
I've looked all over for a possible solution for this but no joy. I've tried to reinstall the firmware by using the one touch upgrade tool, but it says I already have the most recent version and won't do anything. I've downloaded a firmware, but there's no recovery menu function on the phone that I can use to install it.
I've also tried to get into recovery using cmd, but it says it cant detect the device. I've tried installing different drivers, but Windows says it already has drivers and also won't do anything.
I've also called Alcatel support, but the person I spoke to didn't seem to understand what I was saying and was pretty unhelpful - he said he'd immediately send me settings by email which should fix it - I'm still waiting on the email more than a day later.
Can any of you nice people help? I'm about to chuck the blasted thing through a window!