Hi,
Update google play store and google play services.
try this three methods to update google play store.
Clear cache in settings >storage>cached data>clear cache.
1,google play store>menu>settings>build version tap on this,
google play store update automatically, let it finish, reboot/restart device.
2,settings>storage>apps> google play store>uninstall updates,
google play store update automatically, let it finish, reboot/restart device.
3,Go to settings>security>scroll down to
" unknown sources " tap here a warning
pop-up comes tap on OK button(check).
Now open the link below.
http://www.apkmirror.com/apk/google-inc/google-play-store/
From here select last version of the
Google play store and tap on it.
See next play store icon and download
Icon(sometimes need scroll down to download icon) tap on the download icon.
a warning pop-up comes tap on OK .
After finished download .
Go to settings>storage>downloads
Tap here and see the downloaded link
Tap on the link >install>done.
Play store is updated to the latest version.
To update google play services try this three methods.
1,settings>security>device administrators>Android device manager>uncheck in the box,return settings>storage>apps> google play services>uninstall updates, finished this open G+app or google map, see the pop-up for update, tap to update. Reboot device/restart device.
2,uninstall updates finish>google search box>type>"google play services update " >hit>google play services emblem>google play store icon>see notification for google play services update, tap to update, reboot device/restart device.
3,Go to settings>security>scroll down to
" unknown sources " tap here a warning
pop-up comes tap on OK button(check).
Now open the link below.
http://www.apkmirror.com/apk/google-inc/google-play-services/
From here select last version of the
Google play services and tap on it.
See next play store icon and download
Icon(sometimes need scroll down to download icon) tap on the download icon.
a warning pop-up comes tap on OK .
After finished download .
Go to settings>storage>downloads
Tap here and see the downloaded link
Tap on the link >install>done.
Play services is updated to the latest version.