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Android 4.1.2 email issues

T

TeleRisk

Newbie
Just purchased a Smartphone, ZTE Overture, running Android 4.1.2.

Created an email acct for Netzero by ADDING email acct (Settings\Email\Add Account). The email acct created and I can receive, compose, send. I have not figured out how to Save an email I want or move it to another Folder to save it. My Smartphone's NetZero inbox emails will disappear when I connect to Netzero from my Home desktop...which is configired to NOT to leave messages on Server. I realize I could change this seting on my Home Desktop but it means I will need to go to the Netzero site to delete emails rather than have it done when I access NetZero with my Home Desktop. In order to fully utilize NetZero email on my new Smartphone I must be able to SAVE emails.

By pure accident I noticed that if I start to send a reply and don't send.....the email will go into my Draft Folder. Thought that was a work around until I tried it with an InBox email with an Attachment. When I went to access that email in the draft folder, it was there except the Attachment was not accessible...it was grayed out. Guess you cannot open Attachments in a message in the Draft Folder. When in my Smartphone's InBox, when I tap Menu...I don't have a MOVE menu item. I have tried to create a New Folder, IE Saved Folder and cannot even do that.

I have contacted NetZero, ZTE, and Cricket and all have declined to assist advising its an Android System issue and they all lack the knowledge to assist.

Is there away to save emails on my Smartphone? I couldn't find a NetZero App.....
 
I used to use pop3 in this sort of fashion but eventually it got to be so inconvenient that I bit the bullet and went to an imap account. No problems now like you're having.

Saying that, it wasn't too bad with pop3. I set my phone to 'not delete' from the server but my home pc was set to delete. That's because my home pc was, and still is, the 'master copy' for my email etc. The phone is just 'convenience' when out and about.

So, my advice? Go imap. Though if you're stuck with pop3 for some reason try some other email apps that may behave more the way you would like.

Dave
 
Agree with dvhttn. IMAP will work like you want without the POP3 hassles you have now. If NetZero doesn't have an IMAP option, they probably do have an option to forward all incoming email to another account. Forward NetZero email to your Gmail account and handle it from there. This gives you all the advantages of IMAP Gmail including true push notifications. You can even set Gmail to use the NetZero outgoing server so recipients only see your NetZero account - they have no idea your Gmail account is involved.
 
I did a quick look through NetZero's FAQ's and it seems they don't offer IMAP access so I would definitely consider Crashdamage's suggestion for setting up a permanent forward or copy to gmail. If you set a permanent forward, then NetZero becomes a de facto proxy. If you simply setup a copy, then you will still have all your mail on your PC in the NetZero account as usual and you will also see a copy of that in gmail (on your mobile devices). FWIW, you don't necessarily have to use gmail. Any IMAP account will work too.
 
This is a characteristic with Android 4.1.2.....that is, when I created the netzero acct all the right configurations were properly set.....because I can receive and send....its just the program that my version of Android configured that lacks the save folder or away to create a Saved folder. There is a setting in the Smartphone's NetZero acct that reads "Sync Mail". That made me feel it works something similar to IMAP in that it merely "Mirrors" the netzero Server. I unchecked it and the result, I could not get emails at all, even manually. So much for thinking the "Needle in the Haystack" was found. It also has another setting that is "Manual Sync when Roaming"...this item was\is unchecked when the acct was created on the Smartphone. With all the Android apps available you would think there would be an App for emails.

So my problem seems to have its root with my version of Android.....its built-in programing that email accts are created in lacks the ability to Save emails....by way of a Saved Folder and no way to prevent my Smartphone from "mirroring" the NetZero Server. Meaning, as soon as I download InBox messages from the NetZero server using my Home Desktop, which is set NOT to leave copies of the emails, the emails on my Smartphone disappear. This is an issue on my Phone because I have a laptop that I download my netzero emails and it keeps those emails, I must delete them from the Laptops InBox. Its a setting on the Phone, or a series of settings...that needs to be changed. Apparently the designers of my version of Android from a default setup standpoint decided to configure the Smartphone setting to Mirror email accts......shame there is no way to contact an Android support unit and see if this issue can be fixed without the need of work a rounds.....like sending emails I want to save to gmail.
 
It actually isn't the version of Android that's the problem, it's the basic stock email client. You might want to try a different email client that has multi-folder support like K-9.
 
This has nothing to do with your Android version, and it's not the email client you're using. The standard email app is perfectly capable. It's just the way POP3 email works. POP3 cannot sync folders across devices. To make everything work the way you want you *must* use IMAP.

Arrrrgh...trying to explain all this needs more than I really have the patience for right now. Best thing for you to do would be to Google 'difference between POP and IMAP' or something similar. That should give you plenty of info to help understand how this stuff works and what you need to do to get the results you want.
 
TeleRisk said:
One Poster recommended K-9 as an alternative email client...are there others good or better?

I found this article

Android Mail 4.1.2 | Connect :: Communication, Calendaring, & Collaboration

The Step 3 with inserting m.outlook.com is a concern because I would have expected to enter the server ID for net zero

Would this setup make a Difference? Using a Corporate selection as opposed to Email selection?
Click to expand...
That article has absolutely nothing to do with your problem.
 
lunatic59 said:
The stock mail app on my Nexus 4 (4.4.4) and Note 10.1 (2014 ed.) (4.4.2) does not sync IMAP folders, only the inbox works correctly. K-9 syncs everything.
Click to expand...
Hmmm...haven't used it for a while, been using the Gmail app, so I just checked. Fired up the stock email app on my Nexus 4 and all folders synced up perfectly.
 
When I see Sync to me that means when Sync is activated my Smartphone will "Mirror" my netzero server. So if there are 4 messages in the NetZero Server, my phone will download those 4 messages. But, when I remove those 4 messages with my desktop that is set NOT to leave any messages.....the messages on my phone will disappear because....those messages are gone from the netzero Server.....the Mirror effect. Have I got this Sync to email setting all wrong? When its checked it turns on downloading New Messages, if Unchecked, as I tried it, it won't download messages?
 
Crashdamage said:
Hmmm...haven't used it for a while, been using the Gmail app, so I just checked. Fired up the stock email app on my Nexus 4 and all folders synced up perfectly.
Click to expand...

Nope won't sync IMAP folders here. You have an Exchange server? My mail servers are Linux Postfix/dovecot.

TeleRisk said:
When I see Sync to me that means when Sync is activated my Smartphone will "Mirror" my netzero server. So if there are 4 messages in the NetZero Server, my phone will download those 4 messages. But, when I remove those 4 messages with my desktop that is set NOT to leave any messages.....the messages on my phone will disappear because....those messages are gone from the netzero Server.....the Mirror effect. Have I got this Sync to email setting all wrong? When its checked it turns on downloading New Messages, if Unchecked, as I tried it, it won't download messages?
Click to expand...

That's the way it works when sync'ing a POP3 account. That's why IMAP is preferable.
 
TeleRisk said:
When I see Sync to me that means when Sync is activated my Smartphone will "Mirror" my netzero server.
Click to expand...
Sort of. Only the inbox.

So if there are 4 messages in the NetZero Server, my phone will download those 4 messages. But, when I remove those 4 messages with my desktop that is set NOT to leave any messages.....the messages on my phone will disappear because....those messages are gone from the netzero Server.....the Mirror effect.
Click to expand...
Correct. This is expected behavior. It's also as far as POP3 goes regarding syncing folders (aka mirroring).

Have I got this Sync to email setting all wrong? When its checked it turns on downloading New Messages, if Unchecked, as I tried it, it won't download messages?
Click to expand...
Honestly, I'm not exactly sure. Apparently your phones' email app has some different settings than my Nexus devices do. I'm just not clear enough about this from your description to be comfortable I could tell you how to set your particular email app. Do some experimenting. Read the user manual. Do some Googling.
 
lunatic59 said:
Nope won't sync IMAP folders here. You have an Exchange server? My mail servers are Linux Postfix/dovecot.
Click to expand...
No, the only IMAP accounts I have anymore are Gmail, so I can't try syncing IMAP from another provider. But the stock email app always synced my IMAP accounts before so I have no reason to believe it won't fully sync any IMAP account now.
 
Any Hands-on experience with the K-9 App? Is it similar to what OutLook does\performs...allowing you an independent email client that can be setup to handle POP3 mail plus give the user the ability to create new Folders....move emails between Folders...setup a Saved Folder? Being a New Smartphone\Android user, I don't want to get myself into trouble with something I know nothing about
 
Netzero does not offer IMAP; I have used Netzero for over 20yrs....I could as I wrote, forward the Netzero mail to my Gmail acct.....but is that the Right solution.....I am by no means trying to be hard headed, but it really makes absolutely no sense that my version of Android does not have the ability to either configure its built-in email to Save emails, or even have a feature that let's me add a Saved folder...and a process to move a Netzero InbOx mail from the Inbox to the Saved folder.
 
Looking at the email General Setting on my Android smartphone, I see "APN Proxy..unable customized APN Proxy". This is a menu item that you either have it checked or unchecked.

Mine is checked, is that correct?
 
But here's the rub.... I have a SamSung Tablet (WiFi Only) it runs Android 4.2. I have created a Netzero acct on the Tablet and emails delivered to the InBox remain, I must manage them to delete them, etc.

I reviewed the Netzero setting in the Smartphone and the Tablet Incoming and Outgoing settings, they are the same configurations. Perhaps the difference is both the fact the Tablet runs a newer Android version and its built-in email client is differeent? Or, the phone inbox download signals a different message to the Netzero server....much like when you go to a website with a PC and you go to the same website with a Mobile Phone, that website loads a different image for the Phone?

To me this presents a challenge as well as a mystery. If this is a behavior of Netzero's POP3 emails, then the Tablet should behave the same way and it doesn't.
 
TeleRisk said:
...and its built-in email client is different?
Click to expand...

That's exactly it. The email client will determine how the account 'syncs'. The basic email clients are built with the idea that if you want imap functionality, you'll use an imap account. If you want POP3 then you understand the limitations and that you won't be expecting POP to act like IMAP. I'm sure there are equally as many people who don't understand why thier POP3 mail must be deleted from the device after it's removed from the server.
 
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