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Help Android pre-installed app E-mail is not working properly

Z

Zdenek

Lurker
Hi,
i configured E-mail (version 4.1) apps on my mobile with Android and everthing looks good until i would open received message in inbox. I obtain error message: "Application E-mail is not working anymore" and it is closed. So i am not able to read any message. I tried to clear cache and application data but without result. Thanks for help!
 
What is your device? Are you using the Gmail app or the regular email app? What email account(s) are you using? Is it correct that the email app will open but then displays the error when attempting to open any email?
 
Crashdamage said:
What is your device? Are you using the Gmail app or the regular email app? What email account(s) are you using? Is it correct that the email app will open but then displays the error when attempting to open any email?
Click to expand...

Hi,
my device is smartphone Lenovo S720i. I use regular E-mail application which was there already installed. I configured email account for email.cz but i tried gmail.com as well - i think this is not the reason.
Thanks
 
Zdenek said:
Hi,
my device is smartphone Lenovo S720i. I use regular E-mail application which was there already installed. I configured email account for email.cz but i tried gmail.com as well - i think this is not the reason.
Thanks
Click to expand...

Yes, it is correct - the error message occurs when attempting to open particular message. After that app is closed.
 
Zdenek said:
Yes, it is correct - the error message occurs when attempting to open particular message. After that app is closed.
Click to expand...
So just to be sure I understand correctly, the problem only is with opening one particular email and otherwise email works OK?
 
Crashdamage said:
So just to be sure I understand correctly, the problem only is with opening one particular email and otherwise email works OK?
Click to expand...
Yes, that is correct. When I click on particular message in Inbox then this issue occurs. So i cannot see message content.
 
If the problem occurs with just one particular email and everything is otherwise OK, then there's probably something wrong with the email itself, a corrupted file maybe, and nothing wrong with your device or email app. In that case, I wouldn't worry about it any more. If you really want to see the defective email, if you know who sent it you could ask them to resend and maybe a different copy will work.
 
Crashdamage said:
If the problem occurs with just one particular email and everything is otherwise OK, then there's probably something wrong with the email itself, a corrupted file maybe, and nothing wrong with your device or email app. In that case, I wouldn't worry about it any more. If you really want to see the defective email, if you know who sent it you could ask them to resend and maybe a different copy will work.
Click to expand...
No, this is problem with all messages. This is problem with applications, not with message content or account settings.
 
Since there is no specific sub-forum for the S720i, I'm moving this to Android Applications for more eyes on the topic.
 
Did you tried to install another app and see whether it works, make sure it's the app problem or system problem.
 
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