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Android tablet touch not working

Hi
I recently purchased an Android Tablet ICS 4.0 and from day one the 'Touch' has not worked. The tablet works fine with a mouse connected but WILL NOT respond to touch in any way. I have reset to factory defaults several times but to no avail. I have sent numerous messages to the place where I bought it but they will not answer any of my messages. I have learnt a BIG lesson from that.
Does anyone have any suggestions on what I can do to get the 'Touch' to work as the Tablet is practically useless if I can only use it with a mouse connected.
Any assistance will be greatly appreciated.
Thank you
Margaret
 
Hey Margaret I would say your best bet is to CALL THEM and tell them it doesn't work or even just send it back and request your money and buy elsewhere
 
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