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Any Ideas on Factory Resetting Nokia 3.4

C

Calum Stevenson

Lurker
My Father has forgotten the pass code to his brand new Nokia TA 1283. I have tried to factory reset this phone but no option seems to be available without unlocking the phone first. I have also no way of enabling USB debugging to try connect to a PC so I am at a loss for how to fix this. I feel terrible for the complete waste of a phone and money.

I appreciate any help.
 
And that's the thing you need to know: if he has forgotten his Google password a factory reset will make the problem worse. So check that he knows that before doing a reset (if there is any uncertainty check by logging into the google account from a web browser).

Otherwise, yes, you can always boot into recovery mode and do a reset from there. It will just involve pressing some buttons when booting: I'm sure the link above will tell you which. Back before Factory Reset Protection was introduced (so 6-7 years ago) this meant that any thief could reset a phone and then sell it or use it themselves, which is precisely why FRP was introduced. There are similar reasons why you can't enable USB debugging with the screen locked, and why even if USB debugging is already enabled you need to authorize the particular computer to use it with that phone, which also requires unlocking the screen (though you can tell the phone to remember the computer): if you could do this so could a thief, and then they would have access to your data.
 
Hadron said:
And that's the thing you need to know: if he has forgotten his Google password a factory reset will make the problem worse. So check that he knows that before doing a reset (if there is any uncertainty check by logging into the google account from a web browser).

Otherwise, yes, you can always boot into recovery mode and do a reset from there. It will just involve pressing some buttons when booting: I'm sure the link above will tell you which. Back before Factory Reset Protection was introduced (so 6-7 years ago) this meant that any thief could reset a phone and then sell it or use it themselves, which is precisely why FRP was introduced. There are similar reasons why you can't enable USB debugging with the screen locked, and why even if USB debugging is already enabled you need to authorize the particular computer to use it with that phone, which also requires unlocking the screen (though you can tell the phone to remember the computer): if you could do this so could a thief, and then they would have access to your data.
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Thank you for your response! Unfortunately with this phone you can not factory reset via pressing in buttons and selecting it, It has been removed as a safety thing I think. I totally understand why these things are put in place, I just need to explain that to my Father haha.
 
Whose safety? It's not as if anyone is going to press these combinations by accident, and as noted above with FRP a reset won't help anyone who doesn't know the Google account credentials. So that seens an utterly stupid thing for them to do.

On the other hand, those instructions @ocnbrze posted talk about booting into fastboot mode using a button combination (there's a link in that page). From there you can use "fastboot" (which you should install on a computer) to reboot it into recovery mode. They talk about using some other app to send the fastboot commands, but if you aren't afraid of command lines it's just "fastboot reboot recovery". It's even easier if you use Linux or MacOS because you can just download a fastboot executable and don't need to worry about installing drivers. So as long as you can get into fastboot mode (and repair shops need to be able to do that) and have a computer you can put it into recovery mode even if they have removed the button combination.
 
Hadron said:
Whose safety? It's not as if anyone is going to press these combinations by accident, and as noted above with FRP a reset won't help anyone who doesn't know the Google account credentials. So that seens an utterly stupid thing for them to do.

On the other hand, those instructions @ocnbrze posted talk about booting into fastboot mode using a button combination (there's a link in that page). From there you can use "fastboot" (which you should install on a computer) to reboot it into recovery mode. They talk about using some other app to send the fastboot commands, but if you aren't afraid of command lines it's just "fastboot reboot recovery". It's even easier if you use Linux or MacOS because you can just download a fastboot executable and don't need to worry about installing drivers. So as long as you can get into fastboot mode (and repair shops need to be able to do that) and have a computer you can put it into recovery mode even if they have removed the button combination.
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So I actually just tried @ocnbrze 's link. Everything goes smoothly until it comes to getting the TMF tool to recognise the connected device. I have installed the Nokia drivers, followed every step exactly, yet it does not show up in the TMF tool. It does show up on my PC device manager but it is showing as 'Android' with a device status stating 'There are no compatible drivers for this device.'. Pain in the ass.
 
A web search on "nokia 3.4 drivers" returns sites claiming to have them, but I can't vouch.

I've never used Windows for fastboot, adb or anything like that, so don't know what else to suggest (I've always used Linux or MacOS for this stuff).
 
Sorry, not looked at this thread for a couple of days.

I installed a fastboot executable years ago just by doing a web search for one: this XDA page turned up in my search just now and seems plausible, but there are plenty of others (I think my own might have come from htcdev.com, as I was using HTC phones back then). As fastboot is a command line utility it should be just a matter of opening a terminal, cd'ing to wherever the thing is installed, then typing "fastboot <command>", e.g. "fastboot reboot recovery" (all this done with the phone connected via USB and in fastboot mode).
 
Hadron said:
Sorry, not looked at this thread for a couple of days.

I installed a fastboot executable years ago just by doing a web search for one: this XDA page turned up in my search just now and seems plausible, but there are plenty of others (I think my own might have come from htcdev.com, as I was using HTC phones back then). As fastboot is a command line utility it should be just a matter of opening a terminal, cd'ing to wherever the thing is installed, then typing "fastboot <command>", e.g. "fastboot reboot recovery" (all this done with the phone connected via USB and in fastboot mode).
Click to expand...

No worries at all! Thank you so much for laying that out for me. I have tried it, everything is installed and working, problem is the phone is just not appearing after using the command line, it's like Nokia have just intentionally made this phone unrecoverable. I think it's time to give up on this one, but thank you for all the help.
 
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