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Anyone using auto-pay with Virgin ?

duvallite said:
The last 2 months, I've topped up before my payment due date (25th), and VM has automatically taken the money out of my account each time just as the 25th starts, but my minutes have not reset to zero. I have then had to manually Restart My Month that same day to get the minutes to reset. Am I doing something wrong here? Do your minutes actually reset at the start of your due date or at midnight at the end of your due date?
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midnight at the end of your due date... mine is the 12th and they always reset at 12AM on the 13th

i usually just go to callingmart on the payday before the 12th and top up... never gone in and restarted my plan month or anything it all works fine for me automatically
 
I have mine set to auto-pay as well and have not had any problems. I much rather leave it on auto-pay than having to worry about missing the payment date and losing accumulated rollover minutes or, on my old Virgin Mobile plan, running out of minutes during a call. I've been using Virgin Mobile for nearly a decade now. I'd suggest that while I'm sure you'll find people with bad experiences here or there, the same could be said for most any company. I wouldn't let that deter you from registering.
 
starsandsky87 said:
Be warned...Long story, LOL

I didn't use auto-pay but I manually paid to restart my plan for new minutes with my debit card. I stopped using it due to a big problem recently. I went to restart my minutes earlier this June and VM regretted to inform me that back in May my card was suspended because they thought someone was trying to hack into my account, due to suspicious activity. This "hacking" problem was really difficulties with their system as I tried to use the card back in May. I mean if there was really suspicious activity my bank would have informed me and I would have saw something in my statement. So I was pissed that VM only told me my card was suspended when I tried to restart my plan and they didn't tell me that back in May, when it first happened. (They send a text when minutes are low, or when you restart your plan, but they couldn't send me a text or email that there was a possible hacker on my account?) There also wasn't any mention of my card being suspended on the website, when I tried to restart my minutes... I had to send documents proving the card was mine and proving my identity. It was a hassle, so I'm just using the top up cards from now on. I don't trust them with my debit card from this incident and had it removed from my account. Even with this incident I'm still with the service, overall it's been pretty good and they gave me 60 free minutes because of what happened.

Oh, sorry if this sounded like a rant.
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Didn't sound like a rant...sounds highly annoying. Unfortunately it sounds like they could have handled your situation better, BUT in a way it was nice they were concerned enough to question potental fraud. I, for one, would have been very grateful if the stopped some scum from trying to use my debit card to recharge their phone. I've been using the autopay without issue on 2 different accounts.
 
I seriously don't know about VM sometimes. They screwed up my account, so I call to get it fixed. Apparently they overcharged my credit card and wanted to either put it towards my next month, or refund the money to my credit card.

Here's the thing. I haven't paid with my credit card in over 3 months as I've been purchasing my topup cards at CallingMart. My credit card, in my VM account, is not set for auto pay... so while on the phone with this lady, I logged into my bank account and looked and there were no funds removed from VM for the last 3 months.

The lady actually got irritated with me, to the point where she said "I'm going to have to INSIST that we over charged you". I got tired of bickering with this woman as she wasn't listening. I got a free month and used the topup card on my daughters account.
 
NoNameFace said:
I seriously don't know about VM sometimes. They screwed up my account, so I call to get it fixed. Apparently they overcharged my credit card and wanted to either put it towards my next month, or refund the money to my credit card.

Here's the thing. I haven't paid with my credit card in over 3 months as I've been purchasing my topup cards at CallingMart. My credit card, in my VM account, is not set for auto pay... so while on the phone with this lady, I logged into my bank account and looked and there were no funds removed from VM for the last 3 months.

The lady actually got irritated with me, to the point where she said "I'm going to have to INSIST that we over charged you". I got tired of bickering with this woman as she wasn't listening. I got a free month and used the topup card on my daughters account.
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At least you tried to be honest :) Her ignorance= Your blessing haha

As for OP, Personally I never use Auto-pay. I remember when mine is due(24th of every month).

As for VM and autopay, I am a bit paranoid because i heard some horror stories. All my other bills are set for auto-pay currently but i'm not sure
if i'd ever let Vm do it.

AS for tax...I use a credit card....It's not a big deal. My 25 dollar plan costs me 26.92 a month. Far less than what i'd be being with any other carrier
 
NoNameFace said:
I've been using CallingMart, and only pay $24.01 (there's a discount code thingy somewhere here in one of the VM/OpV forums).

Lookie here. ;)
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Thanks for that. I passed it on to my brother since he has a VM as well. I just see the point in using it, if i am only saying like a 1.50
 
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