Help app not loading

[vodkasalad]

Why would I not be able to re-install an app that I had before? tablet 8.4 KitKat

 

[Bg260]

Which app are you referring to?
Also, I'm unclear on which device you have.

 

[vodkasalad]

It is a thinkorswim app (brokerage firm) model Samsung sm t320

 

[Bg260]

Here's my theory, and this is only a guess.
Reading through the reviews it seems like there were some connectivity issues. An update fixed that. The permissions say that a data connection is required. The SM-T320 is a WiFi only device. I wonder if the update happened while you didn't have it installed.

You can try to contact support and see what they say.

support@thinkorswim.com

 

[vodkasalad]

Here's my theory, and this is only a guess.
Reading through the reviews it seems like there were some connectivity issues. An update fixed that. The permissions say that a data connection is required. The SM-T320 is a WiFi only device. I wonder if the update happened while you didn't have it installed.

You can try to contact support and see what they say.
I had the app on the tablet before and I also have it in a new Samsung s2 which is why I am confused. thanks for your help
support@thinkorswim.com

 

[vodkasalad]

you install from Play Store or apk file? if apk file, i think the app ver is no longer compatible with your Android. Try getting newer ver.

Hi I used the play store app just as I have before but this time it says my device is not compatible , very strange indeed.

 

[Parayilhussain]

Hi,
https://support.google.com/googleplay/troubleshooter/6241347?hl=en

 

[vodkasalad]

Hi,
https://support.google.com/googleplay/troubleshooter/6241347?hl=en

thanks for the link but sadly no help plus I have a new problem I cannot drag apps from homepage to another page.

 

[Parayilhussain]

Hi,
Go to settings >storage>cached data>clear cached data.
Install this app from google play store

https://play.google.com/store/apps/details?id=com.google.android.launcher

Then go to settings> scroll down to Home
Tap on this and select Google now launcher.

 

[vodkasalad]

Hi,
Go to settings >storage>cached data>clear cached data.
Install this app from google play store

https://play.google.com/store/apps/details?id=com.google.android.launcher

Then go to settings> scroll down to Home
Tap on this and select Google now launcher.

nope I still get the app is only for phones

 

[chanchan05]

Did you have the app on this device before, or a different device?

 

[vodkasalad]

Did you have the app on this device before, or a different device?

yes I had the app in this very tablet, I factory reset and now cannot load same app.

 

[rushi1]

with every device it happend that when newer version of app available , play store shows it is not compatable with your device.
in such a case find the apps apk outside the store from any where and install it.
the app will get installed.

 

[ThePhizzle]

with every device it happend that when newer version of app available , play store shows it is not compatable with your device.
in such a case find the apps apk outside the store from any where and install it.
the app will get installed.

Yes if you go to the apk in the play store and read about the apk where it says more,it will tell you which device is no longer supported,your apk was probably not updated and when you factory reset it it and downloaded the app it downloaded the updated app. Sorry.

 

[vodkasalad]

Yes if you go to the apk in the play store and read about the apk where it says more,it will tell you which device is no longer supported,your apk was probably not updated and when you factory reset it it and downloaded the app it downloaded the updated app. Sorry.

Yeah problem solved, I did find an apk and it downloaded just fine, thanks for all the help. Now I have a launcher problem I can't drag apps from one page to another using the standard android launcher but if I change to a different one it works ok.