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Audio Quality Issue (for caller)

Hi, my partner has the Samsung Galaxy S2 but anybody who tries to call him can't hear him speak clearly - the sound is kind of muffled/distorted. Not quite sure what the problem is but wondered if anybody has had the same problem before he takes it back to the shop and knows of a way to get rid of the noise? (PS: It's not that the volume is too loud)
Thanks for your help :)
 
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