Help Authorized user

[Leighton sean Lanerie]

Tried to update my phone and they couldn't verify who I was in store
I AM A AUTHORIZED USER!! Today I went online to upgrade my phone, then i pay the taxes choose to pick it up in store later today, well when I went in to the store and they couldn't send me a text or email with a code due to a system error they were getting, well when they tried to take pictures of my license it wasn't accepting it so they called this number to figure out what to do next and she said that they couldn't verify who I was, so I had to cancel the phone upgrade and they said I could I could have it shipped to my house and I wouldn't have to go through all that, well they said at midnight it would say I can upgrade again but it's past midnight and it's saying that I have to pay off the phone before I can upgrade again, which I am not doing at all

 

[mikedt]

So the staff couldn't verify who you were in the store?

Well do you have any ID, like driving licence, passport, works ID card, union ID card, etc. Able to answer security questions etc.?

"I AM A AUTHORIZED USER!!"

Shouting at them, and stamping your feet won't work that's for sure.

 

[Leighton sean Lanerie]

Yeah it's my step dad's account I'm over 18, and I have a electrical license on my phone which they said they take but it would accept the picture of it

 

[bcrichster]

Which Carrier?

 

[Leighton sean Lanerie]

Att

 

[lunatic59]

It might be because the account is owned by your step-dad and they need his ID to make changes. I know that I am the primary account holder with my AT&T account and my wife needs me there to upgrade.

 

[Leighton sean Lanerie]

That's ****ing stupid because on the att app it says authorized users can do upgrades

 

[lunatic59]

Are you sure you are an authorized user? And, if so, your information was entered correctly? Even something as simple as a mistyped zip code could make the authorization fail.

 

[Leighton sean Lanerie]

Yeah on Myatt app it says I am

 

[bcrichster]

Yeah on Myatt app it says I am

It is possible that your app says one thing and the actual terms of service in details of specified authorized user maybe conflicting at the store due to the primary account holder not being you..??

 

[Leighton sean Lanerie]

Thanks for the replys but I have it resolved

 

[ocnbrze]

Thanks for the replys but I have it resolved

could you post how you resolved it? it's more for my curiosity, but also for others who might have the same issue and have stumbled upon this thread.......?