Backup didnt restore after factory reset

[slippyjim]

Hi,

My mums Galaxy s10 went crazy after an update, apps wouldnt open, loads of apps including play store were missing so i said we needed to do a factory reset.
I went into Settings - Google - Backup and hit Back up now, after it completed I tapped above and on the next screen it said that App data, SMS, Device settings, call history, contacts were all backed up 1 minute ago, then I went back and Google photos said backed up 1 day before

So I was confident it was all goo and did the reset
After the phone restarted we signed into google account again and it didnt work.....
It only restored the contacts and the apps that were previously installed.
SMS and call history were not restored and neither were the pictures.

I logged into google photos via chrome and there were no photos there so it looks like they were never backed up.

With a computer I would now run a deleted files scan and recover at least some of the pics, but does such a think exist for phones?
Is there any chance of getting some pics back or is it just 0% chance.

Thanks

 

[The_Chief]

Are the pictures backed up in Google Photos? The phone can be set to sync with Google to backup photos as soon as they are taken. I also suggest using a microSD card for photos, files, music, and all other personal data. If something like this happens, everything is in external storage (the card) and is not affected.

 

[slippyjim]

like i said - I logged into google photos via chrome and there were no photos there so it looks like they were never backed up.

 

[The_Chief]

If Photos was not set to sync, then the only hope for their existence is if the Gallery was synced with either Samsung Cloud or Microsoft OneDrive (my photos go to all three). Otherwise, I'm sad to say that everything in internal storage is gone.

 

[ocnbrze]

Just an fyi, I would use Samsung smart switch to backup and restore