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Customer service reps have been saying this since last year. Nothing official has been released, and the FAQ on the website still lists phones that will allow you to keep the $25 plan. Unfortunately, most of them are now discontinued, but they are available elsewhere.
My guess is that it may no longer be possible to put an Elite on a $25 plan without triggering a plan change, thanks to the system updates. It was a nice bonus that lasted for the better part of a year, much longer than Virgin Mobile intended.
As for any phone swap causing loss of the $25 plan... I'll wait for an official notification.
CS read from scripts, what the script says and what really happens can always vary. These are peple paid $2.50 an hr in India to answer phones in a call center, that answers phones for 300 companies, one min the person is talking to you about virgin mobile, is now talking to another about their home loan from BOA...........
handle your account online, you don't need them.
Actually, the CS reps I get are from the Philippines.
Unfortunately, there are going to be issues with any MVNO that is budget minded. I do use H2o wireless as a backup and actually got Americans on the line. I was amazed.
I'm not sure we can do everything online, but the more the better.
Unless they changed things since I left Virgin/optimus elite in February, you will keep your $25 with the new elite. I was told I would lose it too. but even with 3 replacement elites I never lost the plan.
Keep us posted. Now that my data has finally been restored I very much ...again... like my Op elite but when it fails I would like to hope I can keep my $25 Plan either via a new Op Elite or similar. I doubt VM would allow any 4g phone on their $25 grandfAthered plans.
Yay, $25/mo Triumph user here. Someone above mentioned a charge port issue workaround... you mean the one where you buy extra batteries and swap them out all day long? Or the one where a bunch of owners kidnapped Motorola's CEO and... never mind.
Well, I'm giving one more replacement Elite a spin when it gets here.
If I can't get it working to my satisfaction, I will be throwing my hands up and getting something else. It's a real bummer to me, because other than the data problem, the phone is real stellar.
We will see.
The charging port issue sounds like a deal breaker to me--especially for the price.
Unless you change Google accounts when you get your new device you won't have to rebuy them.I have some paid games I don't want to rebuy