Returning In-Store Purchases
You can return or exchange in-store purchases at any Best Buy store. Bring the original receipt and your photo ID. A restocking fee may be applied for opened items in some product categories.
Return and Exchange Period
You can return or exchange purchases within the timeframes below.
14 days for computers, monitors, projectors, camcorders, digital cameras, iPad, tablets and radar detectors
30 days for all other products
45 days for all products for Reward Zone Premier Silver members*
* If you are returning a mobile phone or device with a plan, Best Buy is not responsible for carrier charges incurred after the carrier's 30-day cancellation period.
Refunds
Your refund will generally be in the same form as the original payment. However, when the item was purchased with cash or with a debit card without a major credit card logo for more than $500, or with a check for more than $250 the refund will be in the form of a check mailed to you within 10 business days. If the item was purchased using debit and the debit card has a major credit card logo, refunds under $250 will be issued as cash; refunds over $250 will be credited back to the card.
Please call 1-888-BEST BUY (1-888-237-8289) if you are returning one of the following:
A scheduled home-delivery item (e.g., major appliance, TV, furniture)
Performance Service Plan
Geek Squad
