Help Black line across screen, and Insurance

[jgjones095]

All,

I have had my new Note 2 for about 5 days, but ordered on 19th (postage delay). Havent even got any contacts saved on it yet!
Its a UK phone.

I noticed this morning I have a black line across the screen this morning.

Now the phone did slip out of my hand yesterday, it was plugged into the charging cable and the cable pulled it as i moved it.
Damn things so big yet too slim and glossy so you cannot hold it without putting fingers over the screen. marked the top of the phone too.

Currently the phone has no case. I have got the defender for my iphone 4 and htc dhd but Otterbox still havnt release a case for the Note2!

I've never had a problem with any other phone screens in the past.


I'm sure the screen is damaged.
Where do I stand with screen replacements?

The phone was from an online shop.
Do I contact the shop, or network provider?

I'm assuming that being only 8 days since ive had it, there is some sort of warranty?

I have not insurance. How does phone insurance work?
Is the duration over a 12 months period?
If I take some insurance out now, and say claim on it in a few weeks time, can I cancel it within a month, or 2?

Or is it possible to get hold of a screen and replace myself?

Ta for the help

Jon

 

[bonerp]

Send it back. Mine had this after a few days. Think there might be a problem with the early ones.
Replacement ok so far.

 

[edlex]

As long as it doesn't have any visibly obvious cosmetic damage sounds like it can be a warranty issue. Try contacting Samsung directly and see if they can help. I don't think anyone can really advise you on the insurance side since it may be considered fraud.

 

[ScandaLeX]

All,

I have had my new Note 2 for about 5 days, but ordered on 19th (postage delay). Havent even got any contacts saved on it yet!
Its a UK phone.

I noticed this morning I have a black line across the screen this morning.

Now the phone did slip out of my hand yesterday, it was plugged into the charging cable and the cable pulled it as i moved it.
Damn things so big yet too slim and glossy so you cannot hold it without putting fingers over the screen. marked the top of the phone too.

Currently the phone has no case. I have got the defender for my iphone 4 and htc dhd but Otterbox still havnt release a case for the Note2!

I've never had a problem with any other phone screens in the past.


I'm sure the screen is damaged.
Where do I stand with screen replacements?

The phone was from an online shop.
Do I contact the shop, or network provider?

I'm assuming that being only 8 days since ive had it, there is some sort of warranty?

I have not insurance. How does phone insurance work?
Is the duration over a 12 months period?
If I take some insurance out now, and say claim on it in a few weeks time, can I cancel it within a month, or 2?

Or is it possible to get hold of a screen and replace myself?

Ta for the help

Jon

As long as it doesn't have any visibly obvious cosmetic damage sounds like it can be a warranty issue. Try contacting Samsung directly and see if they can help. I don't think anyone can really advise you on the insurance side since it may be considered fraud.

From his comment, sounds like it does have a visible sign of damage. Where he purchased from or even Samsung themselves can say the black line was incurred from a drop and not a manufacturer defect.