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Help black screen/will not turn on Help!!!

R

Ronnie T

Lurker
tried to do update and while doing so computer locked, phone was stuck on "updating loop screen"...followed previous advce , removed battery, no screen black and phone wont turn on no matter what...help pls!!!!
 
Thanks but maybe I didn't explained my situation well..phone is stuck on LG logo
Dowload in progress do not disconnect screen"......I can't access anything from there and hard reboot will not work...thanks again for any advice
 
O ok i see you didn't read the section to fix the device if you want to fix the device you will need a pc/laptop the usb cord that came with the device the drivers. If that wont fix i can't help you nor anyone .
 
Ronnie T said:
tried to do update and while doing so computer locked, phone was stuck on "updating loop screen"...followed previous advce , removed battery, no screen black and phone wont turn on no matter what...help pls!!!!
Click to expand...

Hi Ronnie,

It looks like you may need to try a factory reset. Hopefully, you've backed up everything on the phone at this point as doing the reset will erase anything on the phone.

To do the reset:

*Press and hold the POWER/LOCK KEY, DOWN VOL KEY and the UP VOL KEY at the same time.

*Release only the POWER/LOCK KEY just after the phone vibrates (it may take about three seconds).

*Release the Volume Keys when you see the screen message "Permanently Erase User Data & Reset Settings?".

*Press the Power key to confirm and any other key to cancel. The first message will be displayed in 10-12 seconds.

*Press the POWER/LOCK Key to confirm (or press any other key to cancel). When you press the POWER/LOCK Key to confirm, a pop-up appears asking "Are you sure you want to continue with erase?".

*Press the POWER/LOCK Key and your phone will be restored to the factory settings. To cancel, press any other key.

If this does not correct the issue, you will need to either contact your carrier for service or you may contact our Support Line at 1-800-793-8896.

Hope this helps.

Regards,
^CL
 
That will not work the information i provided will help you out if you follow it correctly . Its a downgrade and you use the lg update tool to update it back to zve and you can go on at that point to do what ever you want.
 
To both of you, I appreciate the effort and Brainz2013. I apologize for rushing and not scrolling down (four kids,3 pets and a new job!!!) I read and tried to download the files as per the instructions but two of them won't or don't exist....
 
The files are in the highlighted url in the thread i posted in our thread this has all files the lgpnst drivers and tot file .
 
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