Help Bluetooth connection issues on Note 5, Android version 6.0.1

[Deidre]

I'm having issues with with my Note 5 staying connected to my Bluetooth. Downloaded Android update version 6.0.1 a few days ago, but the problem started shortly before this download.
I have "cleared the cache" on a few items in my phone but this does not seem to help. I have read on a few places online that I will need to do a factory reset of the phone. I am absolutely willing to try this as a last resort but was wondering if there are any other suggestions?
If in fact I have to reset the phone, what do I need to do to protect my personal items in the phone? I know I need to back them up but is there a way to back them up all at once or do I have to separately:
1. Back up my photos
2. Back up my text messages
3. Back up my music etc?
Any info given will be greatly appreciated.
Thanks!

 

[The_Chief]

For some reason, Bluetooth and Android haven't played well in years. I don't know if it's the Bluetooth binaries in Android or not, but something could be improved a lot. If you have unpaired (i.e. "forgotten" the device) and re-paired it, then you can TRY a factory reset. You can always back up internal memory to a PC folder: pictures, videos, music and files. Text messages can be backed up with any of several apps in Play like SMS Backup. If the Note 5 has Samsung Cloud, you can back everything up there and bring it back to the phone after you log in and set it back up. Good luck!