Boot Options Instrux from Moto -- Very Helpful

[dhbuckley]

I got this from Moto Support trying to solve a stuck call connect sound; fixed my problem but thought these could be generally helpful so posting for general edification; be careful because factory reset is one choice away in first menu.

They stressed the wisdom of power cycling the phone at least every other day, something I do anyway, because electronics don't like to be UP 24/7 any more than we do...;-)

This will remove any temporary files that may be causing the problem, but will not delete your files or settings.

1. With the phone powered off, press the VOL UP + VOL DOWN KEY together + POWER KEY .

2. The device will display different BOOT OPTIONS

3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to SELECT

Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.

4. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)

5. Press and hold the VOL DOWN key, then tap and release the VOL UP key.

Tip: You can try this step, holding the phone in landscape. If you are stuck on step 5, try a force reboot by pressing the power Key and Vol Down key, and start the process again.

6. The device will display additional menu options (Text will appear in BLUE)

7. Use the VOL DOWN Key to scroll to wipe cache partition and the POWER Key to SELECT this option.

8. The device will then perform the partition wipe

9. Once the Formatting is complete, press the POWER key to confirm a REBOOT

11. The device will reboot and start the normal power up sequence .

 

[Thom]

This is a duplication of what was posted in November at ... Wipe Cache Partition .

You might want to check the rest of that thread (Sticky at the top of this forum) for other useful information.

... Thom

 

[SNeitzel]

This is a duplication of what was posted in November at ... Wipe Cache Partition .

You might want to check the rest of that thread (Sticky at the top of this forum) for other useful information.

... Thom

It should be noted that the instruction sets differ at step #5. The instructions in the OP did not work for me where as Thom's instructions did.

 

[Kevin-B]

I had the same experience as SNeitzel: the directions in this thread did not work (for one thing, I can't press Vol Up and Vol Down at the same time: they are the same rocker switch. The linked directions in Thom's reply did seem to work. No settings removed, just (apparently) cache cleared.

 

[Thom]

Here's a well kept secret ... it is only tough to do the first time.

... Thom

 

[dhbuckley]

Thom's instructions were clearer -- lame, as the ones I posted came directly from a Moto support email.