Help Bootloop can't get in bootloader

[Android Question]

Hi androidforums, I have a problem with my phone, is in a constant boot loop and I can't get in the bootloader, Tried taking out the battery, turned it off for a couple days, problem persists. If anyone can help I'd appreciate it.

Video support of my question. Thanks for your help

https://www.facebook.com/video.php?v=10156546830680697

 

[lunatic59]

For starters, If you could let us know the phone model and Android version, we might be able to suggest some options.

 

[AndresC]

Oh sorry. Own is a chilean carrier brand from TLC the same maker of Alcatel cellphones. This model is equivalent to the Alcatel pop c7, and runs on Jellybean