• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

bootloop Fix Note 4??

@Anwar Raza I got your PM but wanted to help you in this thread so others can learn from it.

I'm not sure where you are located: but there is currently a Class Action Lawsuit formed against Samsung for this very issue. The problem is a faulty eMMC (embedded multi-media controller) module in the Note 4, which the phone uses as its internal storage. It is prone to freezing, rebooting and... just failing. The lawsuit claims that Samsung knew about the defect in the eMMC module and sold the phone anyway. Complaints were brushed off, even during the warranty period. There is additional information that can be found here:

https://topclassactions.com/lawsuit...ip-defect-class-action-lawsuit-investigation/

Essentially, if you're having eMMC failure, there is really nothing that a user can do to resolve it. This is a hardware issue.
 
As a former Note 4 owner, I happily joined the Class. Samsung is absolutely arrogant about NOT fixing their faulty products. They deny the problems exist, then blame them on user error, then begrudgingly initiate repairs, as if they're doing consumers a FAVOR.

Rant coming...

Samsung makes pretty good phones. Usually. But a lot of their other stuff leaves much to be desired.

Our Samsung TV (a large and rather expensive 4K UHD TV) has had an input fault for TWO MONTHS - for the first 3 weeks Samsung and Assurant pointed fingers at each other over who was responsible for repairs under our Extended Protection Plan (which clearly reads "for repairs call 800-SAMSUNG")... then Samsung finally sent out a OneConnect box with an accompanying email that literally reads:

"Samsung has given a one-time accommodation to cover the Parts on service transaction."

Thanks for the favor, Samsung! Oh, I can't tell you how I'm gushing over your generous gift of parts for our broken TV that's under extended warranty!

Well, the OneConnect box didn't fix the issue, which led us into the video control module and the motherboard. Three different Samsung reps assured me that the repair order was sent out to my local repair center... but repeated calls to them revealed that no order was ever sent. Finally, FINALLY I got a Samsung rep who actually took ownership of the problem, and sent the repair order out. Tech came out on November 2nd, looked at the problem and ordered the parts. I got the call on Tuesday the 6th that the parts had finally come in, and he'll be out here tomorrow the 10th.

Part of me hopes those parts don't work either, he'll mark the TV "beyond economical repair", force Samsung to refund our money (like they had to with our fridge), and we'll buy a newer bigger better TV.

GRRRRRRRRRRR

/rant
 
Back
Top Bottom