Broken screen: Solution for getting files, text messages and contacts

[Tammy]

Hi Droid community.

I wanted to share this solution my husband and I troubleshooted for a week while trying to get my text messages off my LG G2 with a screen that was black, BUT still has touch functions.
I had dropped the phone in my coffee (about 1-2 seconds), dried it and then a few hours later, the headphone jack was popping up (nothing connected tough), notification lights were flashing, the screen went black, and there was no service.

There were other trials that didn't work, Miracast and Micro USB to HDMI.
What we did worked great and was very quick (once we figured it out).

I hope it helps others with the same problem.
Feel free to share it around.

Solution:
If, the screen is black, but the touch functions still works (this is was very important).

Connected phone via USB to the computer,
Swipe where the unlock area is... it should show up on your computer to access the files.
Copy your pictures (DCIM folder), music, etc. to your computer in a new folder.
All of that should be able to be done with only the broken phone.

THEN...
Have two of the same phones side by side,
With each touch take a screenshot and view where you are (access on the phone via computer, internal storage>pictures>screenshots)
You can turn on debugging,
Start SMS backup (if on the phone already)
and give permission for an app to run (I used MyPhoneExplorer which is free and worked great) and ultimately get messages off the phone!
I would also suggest turning on touch sounds, so you know when you are hitting a button.

I hope this helps out a lot of people to recover their contacts and text messages.

 

[Thom]

Welcome to Android Forums.

Thank you for sharing the information.

... Thom

 

[Seloz]

Why is there no actual solution in this post? Got my hopes up.. Have an xperia SP with a broken screen but touch still works, and i even have a second xperia SP that works, so im able to slowly navigate my way through using both phones.

im ready to throw them both away, as they are garbage; but i refuse to until i get my texts off of it!

 

[AZgl1500]

Hi Droid community.

I wanted to share this solution my husband and I troubleshooted for a week while trying to get my text messages off my LG G2 with a screen that was black, BUT still has touch functions.
I had dropped the phone in my coffee (about 1-2 seconds), dried it and then a few hours later, the headphone jack was popping up (nothing connected tough), notification lights were flashing, the screen went black, and there was no service.

There were other trials that didn't work, Miracast and Micro USB to HDMI.
What we did worked great and was very quick (once we figured it out).

I hope it helps others with the same problem.
Feel free to share it around.

Solution

OKAY, since your screen is still responding to touch, you have a way to get things off of it.
Install MyPhoneExplorer if you can do so w/o being able to see the screen. or just use your PC browser to click on the link below...

once that app is installed, you can install the PC version of it and then use the PC to navigate thru the files on the phone.... MyPhoneExplorer works even if you can't unlock the screen.... providing it is already on the Android phone when you need it. click on link below to access it from your laptop/desktop. then send it to your phone to install. if the phone has WiFi or DATA turned ON, it will auto install for you.

* MyPhoneExplorer works even when locked and can't access screen

 

[Slug]

Why is there no actual solution in this post?

There was, but unfortunately the post got truncated during the migration from vBulletin to Xenforo at the end of November.

Update: post content restored