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Help [Bug]Deleteing draft text message force closes stock SMS app

STEVEN-H

STEVEN-H

Member
If I open texting then go to the draft folder and select delete drafts it does not matter how many I select the program stops working. If I just select one draft and then select delete it works.
 
if you can reproduce this each time, you should immediately open up a ticket with HTC NOT Sprint, and get HTC on it to possibly put in another MR. They may even pair you with a tech at HTC to see if he or she can reproduce the steps also.

I assume this is with the stock SMS client and not 3rd party?

if you have a 3rd party SMS client, does this same thing happen?

are you rooted?

does it matter how lengthy the SMS draft message is? can it be any length or does it happen after so many characters in the draft (make sense?)

does it matter if the contact is in your contacts? will it crash if you enter a number NOT in your contacts?

have all the latest updates pushed OTA?
 
I am stock with the latest update from August, and the same thing happens to me.



STEVEN-H said:
If I open texting then go to the draft folder and select delete drafts it does not matter how many I select the program stops working. If I just select one draft and then select delete it works.
Click to expand...
 
I assume this is with the stock SMS client and not 3rd party? yes

if you have a 3rd party SMS client, does this same thing happen?

are you rooted? No

does it matter how lengthy the SMS draft message is? can it be any length or does it happen after so many characters in the draft (make sense?)Nothing makes any difference
does it matter if the contact is in your contacts? will it crash if you enter a number NOT in your contacts? It does not matter if you select menu, drafts, menu, delete drafts, than select any or all the program stops working when you select delete.

have all the latest updates pushed OTA? yes

I have called HTC and reported this.
 
My GO SMS 3rd Party Text App does not have the same process to delete drafts, so I cannot reproduce that.

I am not rooted and have the latest update.

The stock message app crashes no matter the size of the text message. Tired one word and no words.

It crashed when deleting a draft text to a known phone contact and a direct phone number not in my contacts.

The app crash automatically brings up the "report problem" which I have done.

If I select each draft message individually, I can delete them with no problem so it is definitely related to the Delete Drafts menu option that allows you to select individual draft messages to delete.




marctronixx said:
if you can reproduce this each time, you should immediately open up a ticket with HTC NOT Sprint, and get HTC on it to possibly put in another MR. They may even pair you with a tech at HTC to see if he or she can reproduce the steps also.

I assume this is with the stock SMS client and not 3rd party?

if you have a 3rd party SMS client, does this same thing happen?

are you rooted?

does it matter how lengthy the SMS draft message is? can it be any length or does it happen after so many characters in the draft (make sense?)

does it matter if the contact is in your contacts? will it crash if you enter a number NOT in your contacts?

have all the latest updates pushed OTA?
Click to expand...
 
Looks to be a bug then.

To those who need this fixed, send a trouble ticket to HTC (best to e-mail it to them so its logged for sure) and they should/may include it in a next MR.

Who knows how long this bug has been there, but there is nothing that we can do at this point but individually go in and remove drafts one by one. its a minor annoyance.

i think the majority of people use 3rd party sms apps so this will not be a big deal to most.

kudos to the op for posting this though. :)
 
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