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Help Call quality - do I just have a defective phone?

expresiva

expresiva

Newbie
We have a Samsung Galaxy s3s - my husband and I both purchased them at the very same time and we have the very same provider (Verizon) His phone works fine - his call quality in our house is fine. Mine, however, is absolute crap.

When I make a call from inside my house, I can usually only hear about every 4th or 5th word from the other person, and that's about all they can hear from me as well. Occasionally, if I go to a certain spot in the house it might improve, however I can't count on it, and that spot is our bedroom (we work opposite hours, so usually he's sleeping when I'd need to make a phone call, so that's often not an option).

I'm dying to get a new phone - the battery on mine doesn't last more than 3 hours anymore and I can't mount an SD card in it, but I'm not eligible for another 6 months, so I have to suffer this one out for a while. Any ideas on what's going on with the call quality? Again, same phone, same provider...totally different results - do I just have a lemon of a phone?
 
If you have a chance, take both phones to the place where you most notice the issue and open up Settings - About Phone - Status and notice the Signal Strength numbers. See if they're way different.
Did you notice this problem all of a sudden or has it always been like this?
In regard to your upgrade, you can consider doing the Device Payment Program.
It's how I purchased my G2 but for the sole reason of keeping Unlimited Data. Yes, you do have to pay full retail, but it's spread out over a year.
 
The phone has always been bad (yes,I've been putting up with it for a year and a half. Until recently, I never had to make phone calls from home, now I have to drive into town to make calls)

The signal strength on mine reads -109dBm 31 asu
and his -114 dBm 28 asu

(none of which means a thing to me).
 
I'm not sure what the point of calling a number to test my call quality would be when I already know how poor it is :) But thank you. I guess I"ll just put up with it for 6 more months since there doesn't seem to be a solution.
 
expresiva said:
I'm not sure what the point of calling a number to test my call quality would be when I already know how poor it is :) But thank you. I guess I"ll just put up with it for 6 more months since there doesn't seem to be a solution.
Click to expand...

Right but I meant to use it in conjunction with trying different locations if you were going to try other locations. Like start walking around your house while talking to the test number and see if it does happen to sound good anywhere.

But you are saying everything sounds just fine when you do call from town?
 
Yes, if I drive into town I can actually hold a conversation and hear 100% of the words, and visa versa. If I'm home, I can't make a phone call unless I borrow my husband's phone.
 
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