Call screen blanks out

[PAAUILLO]

U have owned 4 Samsung's and they all black out during calls whether close or not. Is proximity sensor the only culprit. U have a 2018 j7 and see no way to turn it off?

 

[The_Chief]

It sounds like the proximity sensor. If a reboot doesn't fix the problem, go to Settings - Apps - Show system apps - Phone - Storage and clear cache. Then reboot. If THAT fails, go back to the Phone storage and clear data, too. Reboot. Let us know if that helps.

 

[PAAUILLO]

I kind of don't think it's the proximity sensor because all three Android phones I've had do that even when you put it on speaker and hold it away from you the screen's not blocked any of that stuff it's strange after 10 seconds not even that because blank you have to hit the home button to clear it up

 

[ocnbrze]

I kind of don't think it's the proximity sensor because all three Android phones I've had do that even when you put it on speaker and hold it away from you the screen's not blocked any of that stuff it's strange after 10 seconds not even that because blank you have to hit the home button to clear it up

My Samsung Note 10+does not have this issue. Maybe your specific phone model might be the issue.

Just to see if this is not a software issue. Try putting it in safe mode and see if the issue is still there. If it is, then you might want to think about doing a factory reset. If by then your issue is still there, then we have a hardware issue. You can then decide if you want to fix it, get it replaced, or upgrade to a newer phone.