Help Caller ID on HTC Status

[statususer]

Please help! I am a new user of an HTC Status. I have all of my contacts in my phone, and I even linked up my phone list with my facebook list. I can see who called me if I go into the "Phone" menu, but when someone is calling me it just has their number and I don't know who is calling me. How can I get my phone to display at least the name of the person calling? Thanks for your help!!

 

[phantomberry]

this was happening on mine after a soft reset it seemed to be working fine...I would suggest a battery pull but the Back Door is a real doozie to get off.