I just had a "wonderful" visit to my local corporate Verizon store, in an attempt to get them to replace my current G-Nexus for one without vertical banding. Long story short, the CSR was extremely rude: he compared his phone to mine on half brightness and said that he couldnt see a difference. He shows me both phones, and I can immediately see that his has no banding at all. I ask him to show it to the manager, and she barely looks at it before saying "This screen isn't burned!"
Right.
So basically, she tells me that if she says that there's no defect, then there's no defect, and that I should take it up with the Customer Service hotline. So after getting the proverbial Verizon shaft, I've decided to take it a bit higher than that. I recall several people in the prerelease thread had emailed the VP of Verizon Customer Support, and I was wondering if any of them/you would be willing to post, or PM me that e-mail address.
Thanks in advance for the assist.
Right.
So basically, she tells me that if she says that there's no defect, then there's no defect, and that I should take it up with the Customer Service hotline. So after getting the proverbial Verizon shaft, I've decided to take it a bit higher than that. I recall several people in the prerelease thread had emailed the VP of Verizon Customer Support, and I was wondering if any of them/you would be willing to post, or PM me that e-mail address.
Thanks in advance for the assist.
