you have something that is over-riding the system settings.
I use an app called MacroDroid that senses when the phone is woke up, then it sets all volume settings to my preference, and that Ringer volume is set to MAX and it does indeed ring very loudly even when I am using another app.
that same app, has a macro that senses that the phone has been put to sleep, there again, it enforces the Ringer Volume to MAX.
for me, this is totally necessary as my fingers are always touching the Volume down button and muting the ringer....
every time the screen goes dark ( yup, even when you raise it up to your face to talk) the Ringer Volume gets reset to MAX.
I love it.... I have never missed a call since I set that up.
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