You sent an email to the US customer service. They will always tell you to go to your carrier, they told me the same thing. You need to send the email to mobile@huawei.com, that is the Chinese customer support. I know they will send you an unlock code, becuase they did for me and totempoke
No, I did send to mobile@huawei.com.
Wondering if I return my phone to MetroPCS as this, what will happen 