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Can someone PLEASE tell me what to do?

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I recently purchased a phone from a site called 'everbuying.com.' I think they are phones shipped directly from the manufacturer, so they are base price instead of the hyped up price brand names and stuff make them. I'm not exactly certain what kind of phone it's supposed to be. I think it's supposed to be an S5 Mini, but I'm not sure and the site won't let me post the link to it in my thread.

Anyway, I just got it today and everything seems to work fine except... I can't, for the life of me, get the Wi-Fi to work!

I know it isn't my network because my computer and my old phone both connect perfectly without a hitch. I even reset my router just to make sure to no avail. I've reset the phone, power cycled it, erased the network and connected again, tried the static IP thing, tried it with mobile data on and off and every single thing I could think of/find on the internet.

It will connect to the Wi-Fi and say it's connected with excellent signal strength, but it's just like as if I were not connected at all because the internet doesn't work. I can't load web pages or the play store at all.

I've been sitting here for HOURS trying to fix this thing and I've gotten nowhere. Can someone PLEASE help me? Anyone at all? I'm going insane!
 
You can try clearing the cache/data from the wifi app.And if that doesn't work.
Do a factory reset,Doing this fixes most issues like the one you have.
 
What Wi-Fi app??

And I don't see how doing a factory reset would make a difference since it's brand new and hasn't been altered.
 
Skwog said:
What Wi-Fi app??

And I don't see how doing a factory reset would make a difference since it's brand new and hasn't been altered.
Click to expand...

Look in settings>>>apps>>>all>>>wifi.
In settings apps maybe app management.
Once you find the wifi app,Tap on it and clear cache and data.
 
There has to be,But go ahead and do a factory reset.That should fix it.
I need to know what device your on to tell you how to do it.
So,What devise you have?
 
You have to hold them down until you see the 1st logo,Then you can release them.
If this doesn't work,The there is nothing more I can help with.
 
AMOCO said:
You have to hold them down until you see the 1st logo,Then you can release them.
If this doesn't work,The there is nothing more I can help with.
Click to expand...

Then I guess you can't help because that isn't working. The most I've gotten it to do was go into Safe Mode.
 
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