Help Cannot hear calls

[Supermasterpig]

Hello,
My brothers htc evo shift has recently acted up. When people call him or he calls someone he cannot hear them, the other person can hear him and when he turns on speaker phone he can hear them. Any ideas?

 

[330D]

Sounds to me like the earpiece speaker is broken. Tell him to bring it to sprint, they should fix it fo' free fifty... (assuming he is not rooted)

 

[Supermasterpig]

Thank you if all else fails I will tell him to do that. I toyed with it and got it to work once before but that was months ago something is obviously wrong with it. Is there anything else he can use the ear speaker for besides calling to test it? And he is not rooted.

 

[330D]

Nope, not that I know of. I think he is best just to return it. It has a year warranty on the hardware.

 

[ginglish]

Does the headphone jack work? Has he used ear buds?

When you plug in head phones it turns off the earpiece speaker. Is the jack jammed or stuck?