Help CANNOT SEND EMAILS VIA MOBILE NETWORKS ON MOTO G

[carvosso]

I have just bought my first smartphone a Moto G 4G 1st generation. I've set up my POP3 email account successfully using the same POP & SMTP details that I currently use to send and receive emails via Outlook 2010 and my home based Netgear WiFi gigabit router.

The Moto G email account works fine at home via the WiFi router, and so does Gmail. However when I'm away from home (or at home with WiFi turned off on the Moto G for testing purposes) I cannot send email from the POP3 account via Mobile Networks - it just remains stuck in the outbox. I can still receive OK and can still send and receive Gmail.. In Mobile Networks Settings on the Moto I have data enabled checked and data roaming checked. I don't know what Access Point Names are all about - are they relevant? Any help and advice would be gratefully received

 

[Pugs1957]

The Access Point Name (APN) is the name for the settings your phone reads to set up a connection to the gateway between your carrier's cellular network and the public Internet. You should check to find your provider's APN settings and edit those in your device as appropriate.

 

[Crashdamage]

Check your POP3 provider's settings carefully. Sometimes the settings for mobile are not the same as for a desktop computer. Also try different security settings - with/without SSL, etc. Be sure to try using your full email address for authorization. Since everything else is working I would be very surprised if your APN settings have anything to do with this problem.

 

[Pugs1957]

Thinking about it, if your APN was wrong I doubt you would receive emails so as CD says, check your settings

 

[Slug]

It's almost certainly a security issue; ISPs are very cautious about receiving mail from outside their own network due to the risk of spam injection.

If you continue to have problems, look on your email provider's web site for a setup guide, or give their tech support a call, to find out the correct settings.