Help Cant Connect to wifi after Factor Reset

[bethdaryl]

Hi, my bf cant connect his samsung gts 5300 to wifi after doing the factor reset. He tried to reconnect and also entered his password for the wifi but it still didnt work. It says "disabled secured with WPA/WPA2 PSK" .. we both dont know what to do.. it's already morning and still no solution


I hope you guys can help me thankyou..

 

[Rukbat]

Can you connect your phone to that wifi? It usually says "Secured ...". That "disabled secured" seems to say that the router has something disabled. Connect to the router with a computer and see if anything in the wifi (or wireless) section is disabled that shouldn't be. (Check the manual - if you don't have it, you should be able to find it online - most manufacturers keep manuals for their routers on line going back about 15 years or more.)

Try to connect his phone to a public wifi hotspot (McDonald's, Starbucks, a mall that says it has wifi). Try one that's open, not one that's secured (has a little lock on the symbol). What happens with that will help diagnose the problem. (It probably will connect, even if public hotspots are a bit slow. That would point back to the first thing - a problem with the way the router is set up.)

 

[bethdaryl]

it worked on other wifi hotspot but not on his own home, thank you for ur help :hello:

 

[Rukbat]

Post again if you have a problem connecting to th router.

One hint - look for a button on the back of the router either labeled WPS or with the "sync" symbol (2 arrows chasing each others' tails). Push that button then select the router in the phone. They should pair up automatically.

If it's an older router (with no button like that), post the make and model of the router. If we can't help you here, there are some pretty good router experts on PortForward's Forum • Index page Their main concern is setting up ports on routers, but one of them may know your particular router and some particular trick to get it to work with an Android phone.