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Can't find my WIFI

For some reason I can't find my home wifi network on the phone.
I recently also got a Note 5 and I couldn't find it either on that phone.
However I seem to be able to find everyone else's wifi networks.
Yes, I know you're going to say "there's something going on with your network".
BUT for whatever reason my old Note 3 can find it just fine.
It literally has no problems finding and logging into the very same wifi network that the S8 or Note 5 can't even find.

Any ideas?

Thanks
 
It sounds like a 'SSID broadcast' setting in your router has been disabled, with the entry for your home WiFi being entered manually into your Note 3. Have you tried doing this with your S8 or Note 5?
Actually it would make it easier if you state just what you have tried already to diagnose the problem. If you've already done fundamental things like restarting your router that will save a lot of repetition for any of us to make suggestions.
 
svim,

Thanks for your help.

I have tried to restart both phones and the router.
SSID broadcasting is enabled.
Router is set on WPA2-PSK.
Firewall protection level is on Low.
It's a Motorolla SBG6580
Band selection is on 5 Ghz not 2.4.
802.11 Mode is set on a/n Mode
Bandwidth 20 Mhz.

Whatever the settings are on the router I find it very odd that the Note 3 would have no problems.

The only difference I can think of is that both the new phones are Sprint but the Note 3 is a T-mobile.
But I don't see why that would make any difference.
Everyone who come in my house seems to have no problem logging into my network.
 
Lots of puzzles here. I wouldn't think the Sprint <?> T-Mobile issue is a factor either, that's a cellular connectivity thing as opposed to WiFi. Anyway, that SBG6580 appears to be a pretty good modem/router unit and since your stable of phones are also apparently in working order (they work fine using connecting to other WiFi networks) it really does seem to be a matter of 'there's something going on with your network'. Really, as you've gone through things already the fact that just your Note 3 can detect and connect to your home WiFi network is an indicator that there's likely to be some kind of configuration setting that your newer devices are balking at.
https://www.arris.com/surfboard/products/wi-fi-cable-modems/sbg6580-2/

So you could go into your modem/router setup menu, dig through the multitude of options and try to determine which one is the source of the problem. Sometimes that's a really good way to learn what your router is capable of too. If you don't already have it, here's a link to the pdf users' manual:
http://arris.force.com/consumers/Co...&c=SURFboard Cable Modems and Gateways#panel3
I'm going to suggest you set up a completely new WiFi network, if you're currently relying on the default SSID and password, set up a new SSID and new password. You might also want to avoid using the 'wizard' auto-config option and manually enter your own settings, those 'wizards' tend to fall back on defaults established to suit your ISP using generic options. You should be setting up your home network to suit your needs, not theirs.
This RouterCheck app is a good guide in setting up basic security in your router. Configure your new network and hopefully your S8P, Note 5, and Note 3 will all be detecting and connecting to it, then install this app on one of them. Do a scan and it will flag items it finds as possible vulnerabilities. What I really like about this app in particular is the documentation it includes, so you can read through not just a simple notation but details in simple terms on what it is, why it's a problem, and possible fixes in your router's settings.
https://play.google.com/store/apps/details?id=com.Sericon.RouterCheck.client.android&hl=en
Also, you might not want to pass on a 2.4GHz band network completely, 5GHz can provide faster bandwidth but 2.4GHz gives you more range. And don't get too crazy changing too many defaults in the initial setup, get your basic network working, and then tweak things later (keeping track of your changes so you just restore them if necessary).
 
svim,

Thanks a lot for your help and the research you did.
What an amazing person.
I will read the links you posted and every word you said in detail.
Going to have to do that tonight after I come back home from work.
Thanks a lot for all the work you did
 
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