Can't Get Texts From A Specific Contact

[andyandtherman]

Hi All,

I have an employee that I contact a lot via text for scheduling, billing of clients, etc, etc, and we've had to resort to e mail because while she will receive my texts as usual, when she replies, I do not get them. We are connected on google and I have deleted her as a contact and then added her back again...to no avail. This is a recent development in the past few days. Any suggestions?

She is on an i phone if that matters at all

Thanks in advance for your help!

Andy

 

[The_Chief]

Is she able to text other people successfully? It's an important question because that will help narrow the problem to either your device or hers.

 

[andyandtherman]

Yes, she said she has full capability to text her contacts. I do as well, which is why this is perplexing. I didn't accidentally block her bc she can call me, and vice versa.

Is she able to text other people successfully? It's an important question because that will help narrow the problem to either your device or hers.

 

[The_Chief]

I'm at a bit of a loss, here. Of course, a visit to your local carrier store will only result in a recommendation to factory reset your phone. Not sure if you're backed up and ready to start all over again, but that's the only thing I can think of.

 

[svim]

She is on an i phone if that matters at all

Android uses the industry common SMS and MMS protocols. iMessage on the other hand is based on Apple's proprietary iMessage protocol which is only exchangeable between Apple devices. The iMessage app can however receive SMS/MMS but as Apple's licensing prevents other companies from using it's iMessage protocol you can send texts to your employee but unless she specifically sends you texts back as SMS or MMS you can't get them. As you mentioned this problem just started recently had she been using a different texting app on her iPhone and recently changed to using the iMessage app, sounds like she's been sending you iMessages. Or did she recently change the settings in her iMessage app back to its defaults?
https://support.apple.com/en-us/HT201287
https://en.wikipedia.org/wiki/IMessage