Just purchase my Galaxy S9 Plus and have been setting it up. I did not enter a PIN for security, instead used fingerprint reader. Did an update and now I get a lock screen that is asking for a PIN. I don't have one. There is no option to use the fingerprint reader option. How can I get past this Screen says "Use Pin After restart". I can't even turn the phone off. HELP PLEASE.
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Help Can't open phone, asking for pin number
- Thread starter MarineDoc
- Start date
How did you set up a fingerprint without setting up a PIN? I thought most phones required one in addition (as a backup and occasional additional check)?
electricpete
Android Expert
I thought the same as hadron.
just curious - did you buy the phone new or used?
just curious - did you buy the phone new or used?
I don't recall being asked to enter a pin at that time. Perhaps I'm wrong.
Phone was bought new from Best Buys.
I'd return it to Best Buy, see what they have to say about it. Wasn't a refurbished or ex-demo phone was it? Also a Samsung Service Centre should be able to reset and clear it. There is no user bypass for the PIN, because it's a security feature.
keep us posted. i would like to know what best buy did for you.