Help Can't play .wav voicemail messages after upgrading to Jelly Bean

[JonWPI]

I just upgraded my Galaxy SII from Gingerbread to Jelly Bean. Now I can no longer play .wav file attachements in emails. (these .wav files are voicemails emailed to me from our office phone system)

In Gingerbread I had to use an app to play them, but they were playable. Now in Jelly Bean I've tried several apps, but still I can't play the attachments from inside the email. I can play .wav files using these apps (I have some old voicemails that were downloaded to my phone from before) but the problem is I can't play them directly from my email. I also can't save the .wav file in order to play them from outside my email.

It seems like the default Android "Music Player" app always has to try to play the files instead of allowing me to select a third party app. I've tried clearing the default application settings ("Reset app preferences") but that didn't make a difference.

How to I tell my phone to use an app to play these .wav files instead of "Music Player"?

Thanks!​

 

[bhero]

On playing the file now from within client the settings would need to be set to download the attachments. I think the default is not to downloaf

 

[JonWPI]

Do you know where I would set the default to download? I don't see any option like that in the email app. I did try clearing all data for the email app, but that didn't help either.

 

[dontpanicbobby]

If you are using Gmail; Open Gmail, tap on settings, You Gmail Account name then scroll to the bottom and check Download attachments. Is that the app you are using JonWPI? Welcome to the forums Jon.

 

[JonWPI]

Thanks. I'm actually using MS Exchange email.