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Can't rec'd or send pic text mgs on my Metro Pcs Huawei Ascend Android Phone- Need Help!!

T

tommy1915

Lurker
Hello Everyone,
I just bought a new Huawei Ascend Android phone and for the life of me I can't seem to figure out how to send picture text mgs and I can not received them either. I've tried several things and each time I tried I receive the envelope icon with a red circle and it states unable to send. Also when someone tries to send me a pic msg it says unable to download. I took it to the metro pcs store where I bought it and the rep did a master reset since I just bought the phone and I didnt have any information stored. She said it would work however, instead of checking it right there in the store, I went home and check to see if it was working and of course it did not work. I need help!! I don't know if I'm just not phone savvy or is the phone I bought is not working properly. Any insight would be greatly appreciated.
 
Take it back and get a new one if it has no stored data. It was defective out of the box so I figure you should have little dificulty and try downloading a message so they can see it fails.
 
Thank-you for the reply thats exactly what I'm going to do once I get off work. I even called the Cust Svs and they told me that it seems its defective to please go back to the store where I bought the phone.
 
there's a few things you might try first...

first question is did you port a number into metro? full porting for calling is quick, but mms can take longer...

if the above isn't the issue you can update your prl by dialing *228 and say "roaming list" when prompted. double check the programming the phone (mdn, min, sid.) have metro refresh your account in the switch. pull the battery for 5 minutes. if this doesn't help then have metro issue a trouble ticket. be sure to notate the trouble ticket number, person spoke with, time, date, etc. if after 72 business hours (mon-fri) the issue isn't resolved then have your local store email their asr with the issue and all your account info including the trouble ticket info.

the reason i say all this is just in case swapping phones doesn't work and/or someone else is having the same issue. hope this helps :)
 
I also have problems sending and receiving picture messages. It will sit there trying forever. Sometimes it works, but mostly does not. Anything out there I should try looking at. I have a rooted HTC Eris running 2.1. Help yall!!
 
Pic message limit is around 600kb and your phone may be trying to send a larger message. If possible change it or download go sms and set the limit to 500k and it should go through
 
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