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Cant receive all picture messages from Iphone users

Kier Dorman said:
I have a GS5 with the same exact problem as OP.

I've been using Android devices since 2009 and have never had this issue until moving to AT&T. After troubleshooting with a friend it appears that it is a network issue between AT&T and cross network devices.

Of the two pictures sent separately, one came up with the exact same issue described. Both pictures were taken on a Verizon iPhone 4s running iOS 8. Both pictures were taken with 1x zoom, no altering or editing, rear facing cameras, and had the same file sizes. In fact, the one that didn't work was a smaller file size.

The failed image was even sent twice. I tried switching to google hangouts to view the second image, and even handscent. After changing apps I was still unable to view the image.

Here's the kicker: after CROPPING the failed image and resending it, I was able to receive the picture just fine.

I'm literally baffled at what variables are causing these sporadic images to occur. These steps prove that the issue is NOT:
-Camera used on the sending device
-File size
-Messaging App
-Editing the original image (altering it created it to WORK, not initially FAIL)

I'm going to create a service ticket with AT&T and reference this article since I've read elsewhere that it is a problem with their network.
Click to expand...


Nice!!.....Hope your service ticket can get AT&T to recognize the problem and come up with a resolution
 
Hello. I have the exact same problem. I have a LG G2 on Att. My girlfriend has a Galaxy s4, verizon.My daughter has a LG G2 also like mine but on verizon. either can send me a pic and i get the broken image, then they send a different pic and that will come through... or take a pic it will not come through try a few times nothing... then take another pic and that one will come through... so odd. now they just send to my email in my gmail account so i can get it and just save image to phone library... but would be nice to figure out why it acts up like it does in simple text message.
 
Hey guys, just thought I'd chime in since the solution was in this thread the entire time and people wrote it off to advertising or something. I was having the SAME issues as you guys, AT&T as well, only seeming to have problem receiving from Iphone users and only sometimes. However I think the problem is in the default messaging app. Because as soon as I tried that SMS Pro app the problem was fixed and I could receive Images that I was unable to just minutes before. So definitely give it a try guys, or maybe use a different messaging app or something. Kinda sucks to get used to a new app and I don't like the advertisements but at least it's a solution for now.
 
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