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Help Cant send text messages!

richking34 said:
its due to a radio issue, anyone know how to fix this
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Call Virgin Mobile. Tell them the code number (I think it is code error 64 class 2). They will refresh you on their end. I had no issues after a brief conversation with them. They refreshed me, I pulled my battery and restarted - no issues since.
 
seabiscuit68 said:
Call Virgin Mobile. Tell them the code number (I think it is code error 64 class 2). They will refresh you on their end. I had no issues after a brief conversation with them. They refreshed me, I pulled my battery and restarted - no issues since.
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Alright thanks ill do that when i get home
 
Man, I'm having the same problem with text messages not coming or going. I called in and the guy on the other end said they can't do anything while I'm using the phone, and unfortunately it's my only phone in the house. Ah well... time to brave traffic and go to work and get this thing working...!
 
Trying stuff... still no go...

Called one while I was in the office. Guy said to keep the battery out of the phone for 30 minutes, then put it back in and it should reprovision itself. That didn't happen.

Called back later and he had me restart the phone, battery out for a few seconds. Turn the phone back on. Guy says wait 30 minutes and the phone should reprovision itself. Hasn't happened yet.

Another call and the guy says he's resetting stuff on his end, I should restart mine (with a few minutes of the battery out in between) and when it starts back up I'll get messaging. No go.

Fifth call went just like the fourth one.

Thinking about switching back to my Optimus V right now... very annoyed...
 
Have you tried going to Settings -> System Update and updating the profile and PRL? Worth a shot and you won't have to call support to do it.
 
qu4ttro said:
Have you tried going to Settings -> System Update and updating the profile and PRL? Worth a shot and you won't have to call support to do it.
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Tried that already somewhere between the third and fourth support calls. No change.

Moved a bit further up the food chain in support when I mentioned that it was the 6th call I did for this issue. Person on the other end was very polite. Told me that this was "a known issue affecting other customers" and that it's a "high priority" issue for them, and compensation for the lost service was in fact mentioned.

Understanding but... annoyed.

Also: the guy mentioned that there's not much else to do but I will receive a notification later when the issue has been resolved. (I do seem to get Virgin status text messages just fine...)
 
A few more calls and still no progress. I'm starting to think that the best course of action for all parties would be getting the phone swapped out at Radio Shack. I'm getting this feeling that my unit was the result of a bad flash from Sprint to Virgin...
 
This is my first time posting on these forums but I have been around for a long time. I had this issue for the longest time and their phone support was no help. I ended up having to e-mail SaveMe@thevirginangels.com and they are 100 times better than calling. What finally fixed my problem was having the guy reset some network and system information and settings. I had to leave my phone off for 20 minutes and then turn it back on. When I turned it back on I got error 62 which in shot is the phone having trouble communicating with virgin service because their information is different than the information on your phone. To fix this I just updated me profile in Settings> System Updates.

Best of luck to you! There is no need to return your phone, just e-mail SaveMe@thevirginangels.com and explain in detail what your problem is. For instance, the ability to send MMS but not SMS, the ability to place and receive calls and the ability to use internet. Let them know that all other troubleshooting has already been tried and that they need to reset some network and system information and settings on THEIR end.
 
Also having a problem with sending / receiving SMS and MMS. Everything else seems to work fine. sent an email to the above listed address. Just waiting for a reply. The phone itself is great...just need texting.
 
Anyone got any updates? I've had this phone since thursday and my text messaging hasn't worked since then. I'm waiting to hear back from the advanced technical support team for a ticket I submitted on thursday night.
 
here's what I did that seemed to do the trick for me. Make sure to turn wifi off, then do a battery pull. I restarted immediately and my phone was back to normal. good luck!
 
celious said:
Anyone got any updates? I've had this phone since thursday and my text messaging hasn't worked since then. I'm waiting to hear back from the advanced technical support team for a ticket I submitted on thursday night.
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I got a reply email saying they were looking into the issue. Got a text saying "everything should work but if not cal this number" It didn't work. called the number. they picked up quick, did some looking into it and said that it was trying to send through sprint and they needed to update the network info on their side. said 24-72 hours and to call back if needed. so, we shall see.
 
celious said:
Anyone got any updates? I've had this phone since thursday and my text messaging hasn't worked since then. I'm waiting to hear back from the advanced technical support team for a ticket I submitted on thursday night.
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My saga is over it seems.

The dozen calls to customer service didn't really do anything for me the first 4 days. Complaining on twitter, getting an e-mail address sent my way (the same SaveMe@thevirginangels.com one mentioned above) and sending three e-mails over the course of a day finally fixed things, though!
 
Thanks for the info, I'm going to have to send them an email. I've been experiencing the same thing for days with back and forth phone tech support and nothing. Hopefully it finally gets fixed!
 
I got in touch with the Email team. They escalated it and I haven't heard back since. I'm still waiting for the team from phone support to contact me as well.

-_- NOT FUN
 
So I got the error code 64 AGAIN, but what I had noticed is when I turned back on my 3g the text that I was trying to send went through, and texts that I were receiving, all came in at once...Weird.

I also have been emailing and haven't been getting anything back from Virgin Mobile, this phone is AMAZING other then the network ughhhh.
 
Hi everyone! Im new to this forum but I just wanted to share my experience with the Radio Interface problems that others have also been facing.

About 3 days after receiving my HTC EVO V I started getting that pesky Radio Interface Shortage warning whenever I would try to send a text message. I was also not receiving text messages due to the problem. Every time it would happen I would go into setting and update my PRL, which would remedy the issue for about an hour, not long enough for it not to bug me. It finally got to the point where I just couldn't take it anymore and called Virgin. The person I spoke to was very nice and sympathetic and offered to transfer me to tech support. When I finally reached tech support the person accidentally hung up on me and seeing how it was close to 9pm and the wait time was over 10 minutes I just decided to shoot them an email instead. Email response took longer than I would have liked and so I also emailed the virginangels to see what they could do. the VirginAngels team was great, they looked into my account for me and told me that some of my services weren't provisioned properly. They told me to remove my battery and put it back in and that should do the trick. So far so good!

Voicemail still isnt working though :( but they are working on that now.
 
Same deal here. I contacted support 5 times. One time I called the techs directly and ironically he seemed to be the least knowledgeable of all the VM employees I talked to. He told me to get a second replacement device, I ignored his advice.

I too emailed virgin angels who told me a bunch of my services were not provisioned correctly when the phone was activated. They said they've had this issue over and over the past couple days. They corrected it and it's been good for about 24 hours (knock on wood). The fluctuating signal seems to have calmed down too. I am using the app "Real Signal" to log min/max dbm and it only deviates by about 12 dbm max when I stay in one location. Before they corrected my services it would fluctuate up to 30 dbm.

Insist they make sure your services are provisioned correctly. Don't call the low levels of support, you'll get nowhere and I don't think they even have the permissions to fix service provisions.
 
Alright guys so I had this problem since I first got the phone and I had to wait a total of one week for me a a lady that works at customer support to find a solution anyways if you're new to virgin and have this have them give you a new number is changed the code on sending that fixed my issue well worth changing my number not like it mattered for me
 
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