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can't set up voicemail

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I cannot set up voicemail on my samsung centura. I have tried *86, *73, entering my phone number, re-installing the battery,etc. This is a tracfone, but with verizon service. I have called tracfone twice and been on the phone for over an hour each time with lovely people from India, who haven't a clue...just keep telling me to try the same thing over and over.
Does anyone have any idea what I can do to set up my voicemail? This is my first smart phone, so I'm a novice. Any help appreciated.
Thanks!
 
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