Help Can't use mobile data for Internet when wifi is not available

[Lydia Brozenske]

I have just recently purchased my new phone with metro pcs using the basic $40 plan. However, it will not let me go on the Internet without wifi. Even when I have bars, it says that wifi and mobile data is turned off. I have no problems with calling and texting. Please help.

 

[Crashdamage]

Seems like you have mobile data turned off. To turn it on do this:

Settings > Wireless & networks - tap More > Cellular networks > Enhanced 4G LTE mode - turn it on > Preferred network type - LTE.

If it still doesn't work contact Metro PCS. You might need to edit the APN settings. Metro will walk you through it if needed..

 

[JUSTIN1781]

My phone recently went through the same issue and I saw a YouTube video about it being a virus that used various apps to trick the phone into thinking it's in airplane mode

 

[JUSTIN1781]

I got tech support to help me get it right. But there are still apps running, eating up battery life and data sending my ex recordings and forwarding texts. How do I uninstall them