Help Can't use "ok google"

[twalsh3]

Anyone else having issues using the "ok google" hot word detection? I am unable to use mine and went to retrain and I keep getting the error can't use microphone, please restart device. I did restart twice and still get the same error.

 

[The_Chief]

I had no such issue. You might want to contact Motorola. Make sure your Google Play Services is up to date. You've probably already done this, but go to Google Search --> Settings --> "Ok Google" detection and make sure everything is turned on. That's the only thing I can think of.

 

[TGott92]

I attempted to use OK Google today and it didn't respond. I checked the "OK Google" detection" settings and the choices are grayed out, i.e. not available. Any ideas?

 

[AndroiDad75]

If you set the moto detection it seems to deactivate the ok Google functionality

 

[Suzi_Derkins]

If you set the moto detection it seems to deactivate the ok Google functionality

I think you are right about that. The Moto Voice feature (to me) works the same as "OK Google" so I just use that and you get to have a personalized launch phrase!

 

[shalemail]

For what it's worth, "ok Google" was either invented by Motorola or Motorola was the guinea pig for Google when they were still owned by them. The original moto X (2013) was the first phone to be "always listening" and the first phone to offer "ok Google" as a feature. It was after that, that Google built it into stock Android. Always listening has to be enabled on any other phone (yea even the Nexus 6 the X's bigger pricier brother.)

SO .... if you use the custom call phrase inherent to the X family you are technically still using Google Now and the functionality is the same. To have them both be able to be active simultaneously would be redundant. Just say'n.